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Display user display name instead of user ID for "Created by" and "Updated by" fields across tables.

deepakm29284933
Tera Contributor

 Configuration to show the user's display name instead of their user ID in the "Created by" and "Updated by" fields across all tables in ServiceNow.  Is this possible?

 

Reason to implement this, we are using integers for user ID, so it is complex to identify the created by updated by 

6 REPLIES 6

RaghavSh
Kilo Patron

@deepakm29284933 This is OOB behaviour and not possible directly.

 

Also not advisable to change this behaviour as well because this may break any critical functionality and servicenow  will consider it as customisation and will not be able to help in that case.

 

What should be done:

Many orgs have such scenarios, if you want the display to improve populate the userid field with integer - username , i know this will need a change at your AD but thats seems to be the only viable way to me.


Please mark the answer correct/helpful accordingly.


Raghav
MVP 2023
LinkedIn

@deepakm29284933 Ws the helpful?


Please mark the answer correct/helpful accordingly.


Raghav
MVP 2023
LinkedIn