Displaying problem record in the related list tab of the incident automatically ??if the Problem record exisits ..

roopashree e · ‎11-12-2019

displaying if an incident has a problem record attached then incident's related list tab called " problem " should display the problem record automatically , please a advice how to achieve this ..awaiting response .

Ankur Bawiskar · ‎11-13-2019

Hi Roopashree,

Is problem_id field on incident populated with the problem record?

If yes then only the related list will show that problem record; if not then it won't show since query is based on that field

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

sneha44 · ‎10-10-2021

Hi Ankur,

1.Record Producer :Create name as Training -Catalog item

2.Variables - Create variable as Java and Servicenow

3. Table: Incident ->should be linked to above mentioned variables

4.On portal all the records in the table should be appearing under the variables

Could you please help me on this

Thanks,

Sneha.

Ankur Bawiskar · ‎10-10-2021

So where are you stuck?

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

sneha44 · ‎10-10-2021

Hi Ankur,

On portal all the records in the table should be appearing under the variables

Ankur Bawiskar · ‎10-10-2021

Can you raise new question for this as this thread is quite older one

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

sneha44 · ‎10-10-2021

Can you please provide any link for that question