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Displaying problem record in the related list tab of the incident automatically ??if the Problem record exisits ..

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roopashree e
Mega Contributor

‎11-12-2019 02:57 AM

displaying if an incident has a problem record attached then incident's related list tab called " problem " should display the problem record automatically , please a advice how to achieve this ..awaiting response .

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Ankur Bawiskar
Tera Patron
Tera Patron
In response to roopashree e

‎11-13-2019 05:43 AM

Hi Roopashree,

Is problem_id field on incident populated with the problem record?

If yes then only the related list will show that problem record; if not then it won't show since query is based on that field

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Thanks
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

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Ankur Bawiskar
Tera Patron
Tera Patron
In response to sneha44

‎10-10-2021 11:32 PM

Please post a new question from your side.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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