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05-02-2025 02:32 PM
Do service accounts(IE. users specified as web service only/non-interactive) that have been granted the 'itil' role consume a fulfiller license?
Thanks.
Solved! Go to Solution.

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05-02-2025 03:46 PM
@David Schafer The answer is no. The legacy ITIL role itself does not consume a license. If you marked the user Web-service-only (non-interactive) or “integration” user accounts, likewise, do not consume any named-user licenses. Only users who actually log in via the UI are metered.
Note: licensing can vary by contract, so you may also want to confirm with your ServiceNow account rep & find out.
In my knowledge, marking a user as Web Service Access-only and giving them the ITIL role will not eat into your fulfiller licenses.

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05-02-2025 03:46 PM
@David Schafer The answer is no. The legacy ITIL role itself does not consume a license. If you marked the user Web-service-only (non-interactive) or “integration” user accounts, likewise, do not consume any named-user licenses. Only users who actually log in via the UI are metered.
Note: licensing can vary by contract, so you may also want to confirm with your ServiceNow account rep & find out.
In my knowledge, marking a user as Web Service Access-only and giving them the ITIL role will not eat into your fulfiller licenses.

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05-04-2025 07:26 PM
Thank you Anand-bhosle.
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a month ago
Hi Anand,
but if service account as webservices or integration create or closed incident o ritm???

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05-05-2025 07:36 PM
Glad to help. @David Schafer