Does Approver role need a license

Ray41
Kilo Contributor

‎03-30-2020 11:28 AM

We are moving to the Orlando version very shortly.  I have a question about the Approval process.  Is a license necessary to approve request from the UI and email?

It appears the OOB Approval widget has been updated to check for the "approver_user" role which currently can't be assigned due to license issue.

 

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Jaspal Singh
Mega Patron
Mega Patron

‎03-30-2020 11:31 AM

Hi Ray,

 

Yes, approver_user does require license. Approval can be done from mail but is not a best practice. For further details on number of license count check once with your ServiceNow account manager.

 

Thanks,

Jaspal Singh

 

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Ashutosh Munot1
Kilo Patron
Kilo Patron

‎03-30-2020 11:32 AM

Hi,

Yes it needs license and this depends on how you have contracted for it with ServiceNow.


Check with your account manager as Jaspal said.


Thanks,
Ashutosh

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Heather White
Mega Guru

‎04-17-2020 09:51 AM

Can you advise how the approval from the email works?  We are doing some testing preparation for Orlando, and I can't see a different in behavior between Madrid and Orlando-having trouble approving from the email on both instances.  

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