Description : I have to create an event that fires when additional comments changes and the state does not changes to PUA or PU.Solution implemented: Business rule: When to run :state is one of = New,Pending Change, Pending Parts, Pending vendor, Wor...
As normal, the Activity stream on an Incident is viewable by anyone with the ITIL role. The problem with this is a requestor can also have the ITIL role and therefore can see the Work Notes. Hiding the Work Notes from the requestor was a thought, but...
Color Code Short Descriltion Field in CHG Is there a way, in which looking at the Task List in the CHG, if there is any Task Short Description contains the Word FAIL it becomes RED, and if its PASS then it becomes GREEN Front Color and Background col...
Hi Team, There is one requirement on Catalog builder where we need to restrict some of the catalog items visibility in Catalog builder Module in ServiceNow. The restriction would be based on the Catalog and Categories on the Catalog item. Does any on...
Hi All, I'm with a company that processes roughly 13k changes per month and we have seen an increase in our elevated risk category prompting a longer healthier CAB. The CAB workbench though is giving grief. We're starting to see records that were p...
Hi All, We are looking for feedback on how other teams are handling Outage records that are for services that are not supported internally (e.g. Power Outages). One of the key things we are experiencing is when we have a power outage an Incident get...
Hello all, I have been working on ServiceNow Operations Workspace and I realised that, Activity section does not show anything. I can see worknotes and additional comments on Polaris UI but for the same INC, there is no activity shown on Service Oper...
As an ITIL user unable to link problem records to the new change request.In the new change request form i am trying to link problem record. I am able to add only with the admin role.
Hiding the button according to the stores closing and opening timing on SNOW and stores timings is dynamic but the timing is in string . Can any suggest me how can I write the script in UI action.
I need to create a kiosk for the walk-up location can anyone brief what is kiosk and the required configuration to create kiosk?
how push the manager data from serivenow okta spoke to OKTA system
There is a table in ServiceNow called 'Approval System'. This table has one field and two form sections. The field on the form is 'Approval Type', which offers two choices: 1. Approval Flow and 2. Catalog Flow. The table also contains two form sectio...
Hello All, I have a requirement to create a script that will automate the creation of a catalog request. When a new user is created on the sys_user table with the following conditions:company = ACMEsource = new_hire_tablenew_hire_active = YKick-off t...
In rm_scrum_task if any worknote added, that worknote should populate in story(rm_story) as a worknote when rm_scrum_task state is complete.
Hello, This is more of an optimisation question.we've performed an integration and its brought over 1.6 million records where half are empty records. I've run a background script however its taking a lot of time and sometimes just gives up.Can this s...
