Hi Community, i found this task in CIS-ITSM exam journey this is an simulator task.. and it got failed whenever i validate it..i tried this and attached a screenshot please help me in this....- If lead time of 7 days is not met for model = Normal ch...
Hello Alltrying to get clarification on exactly where Digital Portfolio Mgt falls? under ITSM or SPM/ITBM?Im looking at the attached at the Admin is stating its part of ITBM license??also the organization is very immature with Demand/project mgt, no ...
Is there a possibility to directly link to an Agent Chat live-agent queue instead of going through the Virtual Agent so that a user clicks on the link for example on a form (record producer/catalog item) and directly will be connected with the specif...
Hi All,I have a script include that query a table and fill an array with all the records from the query. When I try to use the array from the client script (using glide Ajax) the type of the response is string instead of array. Does anyone knows what...
Hello everyone. I have a requirement. I have configured one notification template on "sysapproval_approver" table. When an RITM generates, this mail triggers to the approver. Now the requirement is if the approver does not approve for 48 hours, then ...
Hi Team, I am converting task to incident in which I am copying work notes from task to incidentI have written ss rule on incident with below code var sTask = new GlideRecord("sc_task");if (sTask.get(current.parent)) {current.work_notes = sTask.work_...
I have a job that needs to be run on Jan 6th and July 6th. How can I configure a Scheduled Job to meet that requirement.
Has anybody used the new ITSM roles? I gave a user sn_incident_read and sn_request_read. The incident role seems to work fine and gives them read access to all incidents and the incident left nav menu. However the request role does not give them a...
Thank you for your help. Regarding the display of My Requests in the Service Portal, we would like to make sure that only the user who created the record can view it.I have set up My Request Filters, but they are not applied to users with admin privi...
Hello, I am attempting to create a new service catalog item with a question that is a multi-select choice. However in the additional details tab it will only let me pull those options from a source table, and not custom list of options like I can do...
Hello, How do i add email notifications to the work note of an incident record.I have included it in the filter activity, i still cant view email notification in the activity
Hi, The @Mention notification is not really effective!!! I would like to add additional details to the @Mention Notification. How can I do via the "ng_activity_mention_body" script to add the title and description of the INT/SCTASK/INC concerned as w...
hican anyone help me to remove the favorites book marks for all ITIL users, there is a book mark favorite called as 'On call scheduling' which it shows in favorites even if we remove by edit button
We are implementing CIM and i am testing in our QA environment.Here is the failing cenario:1. create a CIM initiative (works great)2. move from new to accepted and saved added strategy and target review date3. created a task for the Initiati...
Dear coders, Scoped table - x_abc Field A - fieldA Field B - fieldB Field C - fieldC All are strings. How do I concatenate Field A and Field B using the calculated field on Field C. Note - I am aware of the performance issues. But still, if this ...