How to send emails to external users, who are not part of servicenow
How to send emails to external users, who are not part of servicenow(using outbound )
Forum Posts
Resolved! Discuss button is not showing any Participants to add in sidebar discussion
Hi Team, I am not able to see any users in Add Participants when we click on Discuss button for side bar discussions.PFB the screenshot.Please let me know if any settings needs to be done as this is not used in our instance.
how to display field hint all the time
Hi all,I want create a field hint and display all the time, not only put mouse over the field.how can I make it.? Thanks very much.
Resolved! Creating Request item from Record Producer
Ask: For the comfort of end user , we want to create incident and request using same record producer. I have been successful in creating request from the record producer (let me know if you want to know), but need to know 2 things here. 1.) I want th...
Date to String Transform in Flow Designer Paris now changes time to UTC when you run a transform. How can we still transform date pills and not lose the local time?
When performing a Date to String transform in Flow Designer Paris, the system now changes the time to UTC. We use a lot of date to string transforms to present various dates and times to user in a clean and easy to reference way. Obviously this prese...
UI action in Service Operations Workspace
Hi, Requirement: I need to create Reassign UI action in the list view of service operations workspace I was able to do that in the form view by creating UI action in the UI action table but I was not able to do the same in List view(I've created Reas...
Resolved! Migrating KB articles with versions
I have 20 kb articles in dev instance with versioning. How can I migrate it to Test environment without losing the versions? Will a simple export-import do the job?
SLA Duration help
HI Team .Can someone help me with SLA duration type Please?Requirement : If case is created today before 2 PM then SLA should attach and breach today by 4.30 PM , as we have schedule define (7:am to 4.30PM CST).2nd -if the case is created after 2 PM ...
set variable outside MRVS mandatory based n MRVS value.
Hi ,Need help. We have a MRVS variable set ( software lists ) which contains a variable field (software).We want to set "additional comments" field mandatory which is outside MRVS if software is other.Tried creating an on-change client script as belo...
Resolved! how can we get notification with @mention
We are using @mention feature, but do not get notification via email. I have put all notifications on my profile, but do not get email when I'm @mentioned in a ticket chat. (connect) How can we setup / activate these email notifications? is this on ...
Resolved! Populate field values in catalog form in service portal by clicking UI Action button
Hii All, I have a requirement. 1. Create a new Category 'Service Request'.2. Create Service Catalog with name 'Service Request for Incidents' with variables - Requestor(Type - Reference), Category (Type - Choice; with same options as in Incident), Sh...
How to change a target table in transform map
Hi. I have a requirement with the transform map. How to change the target table according to the field value?Values are created from excel to cmdb_model table. If the asset class is "Software", the target table should be cmdb_software_product_model a...
How to make attachment mandatory in incident Form
Hi we have a requirement called make attachment mandatory in the incident form
Error: missing ; before statement (Process Automation.e3e565c91b82e5106777639bbc4bcb03.InlineScript_
Hi,Error: missing ; before statement (Process Automation.e3e565c91b82e5106777639bbc4bcb03.InlineScript_approval_conditions88f565c9e782e5105121f73d8da74988; line I dont see any syntax errors in the script. Please help.
Resolved! How to cancel aks for approval when record is updated.
Hi All,I am creating a flow designer, and I want to set the ask for approval cancelled if the record is updated .How can I set the flow Designer.Thank you very much.