Hello, We currently have a customer satisfaction survey set up for incidents. I have an objective to get a task to generate when a negative survey result has been received so that the manager of the assignment group the incident was assigned to can f...
Hi Community, I want to copy attachments for variables value. Attachment added on database_oat_certificate variable should copy this attachment to the servers added in server_name_s variable. Also, the attachments which are added on lot of variables...
Hi, I would like to know which tables a workflow contains. Can someone tell me how I can see which tables are associated with a specific workflow? Thanks
Hello community! First time crying for help!I am working on a service catalog item.I am trying to use a script include and catalog client script (posted below, adapted from one I found here) and it's not working.My use case is, the end user selects a...
Hi, Can someone please help me on the below script.Based on the what type of restoration do you need i need to restrict the select the server names variable(The type of the variable is List collector).EX: If the option is Full VM i can only select 5 ...
Hi Team, By mistake we have deleted the Incident page. And we have restored back but Incident page is not opening. When we have clicked on Incident number it is redirecting to home page it self. Can anyone help on this please. Screenshot attached for...
Hi All, do we know how related list opens form specific to the column when we click on any of the value. For example , Approver list on Change form, when we click on Requested in the State column it opens sysapproval_approvers form. Similarly when we...
Have You Work On SLA’s If Yes Then Suppose There Are 2 Users One From Japan And One From India Sla Trigger From The India Locations What’s The Time Shows For The Japanese Users? On The Basic Of Time zone How Can You Achieve It?
Hi All,I am referring for SOW and I found the below link for it's feature. https://www.servicenow.com/community/service-operations-workspace/service-operations-workspace-release-updates/ta-p/2627328 Here I had one doubt that how to get investigate ta...
In the contextual search menu, whenever we are raising an incident, for example, "Outlook not working," if we write this issue in the short description, it should display the knowledge articles related to fixing issues related to Outlook. Now, my tas...
How to convert this: 20220831T000000Z into a date time
Hi folks, Recently the instance got upgraded to Vancouver. From then the UI Actions are shrunk in size or got smaller like we could not even read the UI Action names. The buttons are configured in custom table in custom application, this issue happen...
The use of the semantic intelligence function. If you have any experience with verification and experience, please let me know. 1.The result of intelligent learning shows "Error while training solution". By checking the log, it is found that the repe...
Dear All, I want to override 'calculate_duration' field in Requested Item table, which inherits this field from task table. I am not able to see "Dictionary Override" related list in work instance. However, it is visible in my personal instance. I ch...
Hi everyone,Is there any way to get Case history saved locally using API request? Similar as downloading case attachments?The case history view can be accessed using <servicenowInstance>/now/print/ticket/<table>/<case_sysID> but I m having trouble do...