I would like to know if other organizations struggled with communication when it comes to incidents. In this fast-paced environment, it can be a challenge to get information out to the right audience. Everyone wants to know what's going on, what's ...
Hello Experts, I wanted to configure an existing ui action to the service operations workspace. Please help in configuring the Edit ui actions button in the sow form.
Hi All, We have a custom table that is called "IT Incidents". After being resolved, these IT Incidents needs to be set to closed after 48 hours of being resolved and weekends should be excluded.Can anyone please suggest. TIA.
Hi, All 1. Any record created in the Incident table should only be editable by caller and Assigned To person.2. Create a ‘Request’ button on form. On click of this button, Resolution Information section should be mandatory.
I have this strange issue. I created an event using gs.eventqueue() to send an email to a user. Event is fired only once, but email is triggered multiple times on the name of same event (same sys_id too). How come one event processed multiple times ...
I expect it to sort on value giving high to low or low to high for my breakdown. So if it was for incidents and when I add a breakdown for configuration items. I want to sort it so it gives me the top 10. What I get is abc sorting, which I believe is...
I have a Dashboard with several incident reports. I setup a Breakdown on the dashboard for Groups and it appropriately filters all the incident reports. However, I also have an inventory report running off of the cmdb_ci_hardware table. The breakdown...
Hi, I want to limit the sidebar to only users with itil. How can i go about it. I can manage which users can be contacted but if a end user without itil license manage to get into our servicenow instance, they can create a sidebar discussion. How can...
I'm fairly sure I already know the answer to this one but maybe someone can tell me they have figured out a way to do this. It looks like ServiceNow can only export a report in PDF format. I'd like to have some of these export in Excel as we like...
One of my teams accidentally moved the state of a change request from Submitted to Work in Progress several days before the Planned Start Date. What is the best way to correct the state of the change record?
Hello everyoneI need your help with the sysapproval_approver table. First I have a ritm (catalog item), and in this ritm I have a custom field (text field for comments). I would like to pass the value of this custom field to the comments field (highl...
I am trying to create a report that shows callers in our unassigned ticket bucket that have multiple incidents. The reason I am doing this is we have a person that delegates tickets and they want to quickly be able to see if a caller already has tick...
Have a PMO user who has inherited a personal backlog /Agile backlog from a now ex-employee. He is a member of the agile group assigned to it but the VTB is still showing ex employee as owner. I know I have done this before, but can't find the steps ...
Hi all,i'm having issue while displaying a icon in the incident list view next to the call field .so some of the user's have different view , it displays the icon to right-side whether he is in default view or any other view . we have two icons to...
Hello,How to set the "VIP" flag to false on user record when user is not part of the group "ALL-VIP-USERS"?I tried to write the Business rule script which is not working: (function executeRule(current, previous /*null when async*/ ) { var grp = ...
