Domain related issue when attaching flow to my catalog ite,

[KaushikiB685018]

Hi please help me in understanding why on attaching flow to my catalog item I am facing issues in domains. By raising request from child domain 'A' through catalog item the request is getting generated in parent domain that is top/default due to which i am unable to test my request item and catalog task in the same child domain 'A' however if i am raising request from parent domain top/default from my catalog item then also request is being generated in top/default and i am able to view it in top/default domain. But as per my requirement in child domain only I should do testing of raising request and checking whether ritms and catalog tasks are being generated or not and as per the requirement request, request item and catalog task should be created in child domain. Kindly help how to achieve this.

[Dr Atul G- LNG]

Hi @KaushikiB685018 

Greetings!!

Based on my experience, never create a record in the top domain — that's the first mistake here. Ensure that the user is logged in or has changed the domain before creating the record. It might be the reason the user is facing issues after sharing and logging in. Practically, it's all about educating the user on how, where, and when to change the domain in order to create the record correctly.

https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/planning-and-poli...

[XuanYingY]

Facing the same issue, did you raise a ticket?