Donot close change request unless all change tasks are closed?

[Deepika61]

Hi all,

We have requirement that "Donot close change request unless all change tasks are closed", So for that there is OOTB business rule "Check open change_tasks", So it abort the operation and throw an error message,

But here my concern was like, when i click on close ui action  before closing tasks, then it will throw a error message but the state was moved to "closed",. because of that customers are thought that it was closed.

So is there any way that if we click close button before close the tasks , it wil, throw error and state will back to previous state value?

Please help me on this 

Thanks

Deepika

[Uncle Rob]

You can't have it both ways.

EITHER you want to remove the capability of pre-mature change closure OR you want them to see an action you explicitly do NOT want them to take.