REST API: The remote server returned an error: (401) Unauthorized.
While accessing the REST API, getting exception, "The remote server returned an error: (401) Unauthorized.". I am using basic authentication. What credentials should I use?
Forum Posts
How to make a record producer into a request?
I have a custom workflow whenever a Roadside Insurance Assistance record producer is filled out and inserted into my custom RSA table. I want the Insurance agent who requested it and the customer who they are requesting it for both to be able to see ...
Resolved! Apply template via Inbound Email Action
There is a template(Incident), which has related child templates(incident_task). When I apply template via Inbound Email Action on Incident and try to set other fields(description) like below, then the parent template is applied, but the related chil...
Resolved! Is there a way to auto assign Requests to an Assignment group?
We have several Service Catalog templates set up. I have been asked if we can default the Assignment Group on the Req. Currently I have all the SCTASKs auto assigning to a group or individual; however, they would also like the REQ to auto assign to ...
unable to login to Snow as it says logout successfull
User unable to login to Snow as it says logout successfull I tried to access SN by clearing browser cookies, history and temp files. SN account locked is not checked. user gets "logout successful" message and is automatically logged out of SNOW
Resolved! filter option missing for ITIL users
The filter option below is missing for ITIL users. Not sure how to fix it?
Resolved! Select Only particular day in date date field
Hi, Is possible to select particular day only in date. Here er have to select only Monday .if i select apart form Monday tee form could be submit. Regards, Suri
deactivate workflow
What is the correct process for removing an existing workflow and replacing it with a new one? I can't find any documentation relating to this in the Jakarta product documentation. Can anyone point me in the right direction to where this is documente...
How can I delete tickets >12 months old?
Have a requirement to delete incidents, problems, and changes >12 months old and I don't know how to do it.
Major Incident - How are the tasks created?
When you generate a major incident it applies a standard OOTB template and generates 3 tasks. How are the 3 tasks being created? We can find a business rule, a workflow, or a script include that could be triggering them to be created. We've sea...
Resolved! OnLoad client script does not run to non-admin role (non-admin role/user has ITIL)
Team, I created an onload client script to set category, assignment group and other fields to speed up the fill out of form, you guys know time is money Everything works nice when I create a new incident since my userID is associated with admin role...
incidents are missing ?
Hi the user missing few incidents in service now and he told , those are gone into archive stage. so i have searched for missing incidents in the archive incident table , but i didnt found any of these user incidents in archieve incident table? how t...
How to setup MID server windows service to use specific user
How can you set up a Windows MID server service to run as a specific user instead of the local system?
Resolved! ITIL Role not allowing Technicians to create SCTask in their Requested Items.
We have just went live with Service Now Monday. I need a lot of help so forgive me if I ask mundane questions. Thank you all for your help in advance. I have been searching this all day. How do I set the system so that my technicians can create SC...
User Criteria not working other than Logged In Users
I want to use user criteria for some other user rather than the logged in user. My requirement is I have to pass user sysid according to the requested for field value. I have stord that requested for field value in session variable and then using it ...
