Acknowledge button
When I click on acknowledge button of the incident ticket the status changes 15, it should be acknowledge. Please assist
Forum Posts
Update variable value using SetValue
Hi,i'm trying to update requested item variables using script. i tried to do it using the setValue functionSeems like this option workreq.variables.first_name = 'MY NAME';but this option does not work:req.setValue('variables.first_name ','MY NAME);re...
How to change incident form view based on user role and on change in form fields?
Hi,I want to change the incident form view based on the role of user, severity and particular assignment group entered on incident form.I can not use view rule, as there is no scripting space in view rule to check desired role of user. I want similar...
Record producer |field length restriction
Hi,We have one record producer which is on Incident table. In which, back end ( in the service catalog form)it is named as "detail" which is mapped to short analysis field. Now i want to restrict the short analysis field length.I have used max_length...
Unique Index
Hi All,Per requirement, Added unique index for few fields of a Custome table by following the steps mentioned in the link (http://wiki.servicenow.com/index.php?title=Creating_a_Custom_Table#Adding_a_Database_Index&gsc.tab=0 ) but those fields are not...
How to enable viewing of change requests on Service Portal
Is it possible to view change requests on the Service Portal, this is to enable requestors to see the change request they made in the same way their incidents submitted is viewable on the Service Portal.Same thing with approvers, can they view the ch...
Service Portal - Checkbox display values
Hi,Is there an easy way to change the display value for a Checkbox field in the Service Portal (Ticket Fields widget), so that if display value is "true", change to "yes" and if display value is "false", change display value to "no".Best regards,
Many to Many help
Hi All,I have to custom customer table (u_customer) which has a list of companies from core_company table.I want to create a Related Lists in the cmdb_ci form. which should have Edit option to pick up the customer from u_customer table and link to pa...
Resolved! How to create SLA report near Breached
Hello,We have a problem to tracking incident near Breached. How to create Gauges to monitor incident near Breached.for user use Gauges monitor the incidentBest RegardsWirachat
ISSUE in SENDING ATTACHMENTS
Hi Guys, I am trying to send the attachments through web services and i am using the following business rulevar StringUtil = Packages.com.glide.util.StringUtil;var gr = new GlideRecord('sys_attachment');gr.addQuery('table_sys_id', current.sys_id);gr....
Check what day a ticket was assigned to a group
We are trying to check if a ticket was assigned to a specific group on a certain day. For example, We want to get a list of incidents that was assigned to Group A on a Wednesday. How can this be approached?
Resolved! Number Maintenance
Dear ServiceNow Developers I made a custom incident table which was extended from the ServiceNow's default incident table.And as an index number of the incident report, I made a column "Call_ID" which is my custom column(please see picture 3...
Additional 's' when creating a table
When creating a new table which leads to the creation of a new module, I always notice that the menu name is same as the table name but in the name of the module, an addition 's' is added. for instance, If I create a table by the name mongoose_server...
Inbound Action not Case Sensitive but Business Rule is.
I am writing an inbound action that looks for a specific subject so I added my contains filter in the conditions with my requirement. This works no matter what the case is as long as it matches the text, however when I write similarly the same thin...
