When we add an attachment to an incident it is being adding a comment to the incident with a link to the incident. What is causing this to happen as we need to be able to add attachments and not have a comment added?
Hello We are on Jakarta. I have a need to filter out IP address which starts with 172.How can I add to my query? Any help on syntax would greatly appreciated. rec.addQuery('ip_address', 'STARTSWITH','172.'); ( I want to add query like this but with...
I have a scheduled report that sends the report file to a group email address. Where can I find the report log or history of when the report ran, what was sent, and any related activities?
We have a knowledge article that is not showing in the ServicePortal. The article in in the "general" category, but does not appear in that category (only 2 other articles in the category and they show just fine) in the ServicePortal, and cannot fi...
I have had a request to see if we can append the short description of one of our request forms in the Service Catalog with the value of one of the fields. It's so that when the user requests software, the name shows in the short description (and as s...
Hi All, There is a reference field in a Service Request whose referred Table "Company" (core_company) (OOB one) has ACL restrictions , so the table is not accessible to end user. So , as a result end user is not able to access the variable option...
Explain the workflow on how Service catalog works in understandable way?
In how many ways we can find the current user time zone, and any user time zone?
Email client template allowing users to add attachments but the attachment is not displaying. why? As an admin it is working for me but not for the user. Any solution??
Has anyone else found some emails in the junk mailbox that say the sender is not trusted, what does this mean?
Hi, The UI Actions on the FORM widget dont update the fields as per its server side script. The widget i am using is just a clone of the Form widget and still the normal server side UI Action dont work. When clicked the Updated message shows up in ...
I have a "before" Business Rule to prevent an update to an incident record if the 'Assigned to' user is not a member of the 'Assignment Group'. The BR only runs on 'Update', but only seems to work if you modify the record like change the value of a f...
Hi, I'm editing OOTB notification sent to caller when the incident is closed. I need to remove "Unsubscribe" link from the template. However, "Notification Preference" link should remain? How do I accomplish this?
How to check the persons having ITIL role ?
Hi, I have few service catalog items which doesn't require any approvals. For those items, there will only be two stages, 1. "Fulfilment", 2.Complete. I'm supposed to accomplish this without using any workflow and execution plan. How do I accomplish...
