We've modified couple of ootb script includes in the past. Right now they are being skipped as part of upgrade process. We are currently working on these script includes to revert back to base versions by creating duplicates for the ootb ones. So tha...
Hi, I need help with this simple requirement but appears to be tricky. I only need to change the default value of the Priority field in the the Change module from 4 to 3 for Normal and Standard. First I used UI Policy setting condition to type != eme...
Can anyone please tell me What is Staging Table? How it this useful in servicenow.
I have a variable set called Requested For with a default value of javascript: gs.getUserID(); When the Catalog item page loads, it defaults the "Requested for" to the current user, which is what I want. However, when the catalog item is submitted,...
Has attempted to get a report that can show how long an incident has occurred in the respective state. For example, if There are 100 incidents in the state "Responding". I would like to see how the distribution looks like how many days the 100 incide...
Hi all, I have the following requirements: If a new Incident will be "assigned to" a user that do not have a certain role "test", add the role automatically to the "assigned to" userIf an incident will be set in state Closed, remove automatically th...
function onAfter(){ (new sn_assessment_core.AssessmentCreation()).conditionTrigger(current, '249e70b0875013005d90bba826cb0bbf'); }
Could you put your thoughts on how OLAs are handled in incidents? From customer’s point of view, it is one SLA for his/her reported issue. But there can be situations that the resolution should flow through different group where we need to measure in...
Hi Team, I am trying to access variable set variable value form client script, it is working fine in ITIL view but, it's not working in service portal. var clr = g_form.getValue('variables.requested_for'); Note: Using the variables.var_name notation ...
We are fetching few details from Another REST API using JavaScriptProbe in ECC output key. Return data [json] is coming as part of input ECC queue. I can see json data is coming in input ECC queue xml under <output> tag. Is there any size limit to th...
My requirement is End user identifies the Configuration item.Navigated Service catalog from my CI form.From the catalog choose the item, to place the request. (All catalog items has CI as variable)pre-populate the CI from which he has navigated. I ha...
Hi All, In ACL, I am able to restrict number of records to be displayed but in list view it is showing incorrect count of number of records, like if user should see 10 records, it is showing 10 records only but in pagination area number of records co...
I need to ensure there's an attachment to a catalog task, before the task is closed. I know I can make it mandatory with a Catalog UI Script, however this is not appropriate because I need to allow the fulfiller to update the catalog task during fulf...
Hello, I'm hoping this will be an easy one. The issue I'm running into is a custom UI action (List Link) isn't showing for resending approvals on a requested item when it should be. I can get it to show as long as an approval in the "requested" state...
I would like to change the background colour of the card tiles on my widget but instead of changing all the colours i would like the colours to be specific to that category. Similar to the way an homepage icon would show. I added the following to th...
