Each Addtional Comments sends a new email for RITM record.

[SohamTipnis]

I have a requirement that whenever I add additional comments for an RITM record, each comment should send each email every time.

Any help is appreciated.

[Ankur Bawiskar]

@SohamTipnis 

that notification has script in advanced condition

Is your user who is updating comment satisfying that?

Is that user a customer contact for any Customer account?

Try with correct user and update comment on RITM using CSM portal with that contact user and then see

[SohamTipnis]

@Ankur Bawiskar I commented on the whole script, but still it is not working. I also tried the other ways, like choosing proper users with proper roles.

Am I missing something, or is there any business rule, flow, or something?