Eamil Notification sent to other user

[Anurudh Kumar1]

Hi Everyone,

Once a RITM is raised for a user email notification is triggering to different user. This issue is occurring for a single user all other users getting the email notification as configured.

eg: Requested for user is SHYAM with email id shyam@abc.com but email is triggering to sham@abc.com

I verified email id is perfectly fine in user table.

Please help me to troubleshoot this issue.

[Harsh_Deep]

Hello @Anurudh Kumar1 ,

Can you please check for sham@abc.com in user table. Is there any record related to this.

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.

[Anurudh Kumar1]

Yes, sham@abc.com  is a different user.

[Harsh_Deep]

Hello @Anurudh Kumar1 

It means when you are sending notification at that time it's taking this record,

So please check that record for which you are triggering notification.

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.

[Anurudh Kumar1]

Thanks @Harsh_Deep for your help.

can you please specify, what's need to be checked for shyam@abc.com?