Edit action missing from Catalog Task in Agent Workspace

[The SN Nerd]

Hi Community,

In my ServiceNow instance, the 'Edit' button which allows bulk update is showing for every ITSM table except Catalog Task for non-admin users. Ironically, that is the only table I actually want the bulk update functionality to allow users the action tasks in bulk.

I can't work out why the Edit button won't show for Catalog tasks. I have not made any configuration changes around list edit, but it does show for admins!

My investigations so far

• My instance has no row level acl for list edit on incident, and all roles users can bulk update on that table
• Creating list_edit ACL's on table and field level for itil on Catalog task has no effect
• There is two Edit List Actions OOB for global table but these appear to be for related lists
• Users with list_updater role still can't see the button
• I am aware that list cell edit is available from Rome

This is what admin sees:

Everyone else:

Please let me know if you know how to solve this.

Thanks in advanced 🙂

[Maik Skoddow]

Hi

please open /nav_to.do?uri=sys_declarative_action_assignment.do?sys_id=1a3fb85453103300099addeeff7b1259%26sysparm_view=advanced

This is the related Action Assignment which creates the "Edit" button. Then check:

• at the "Conditions" section whether there are any restrictions which could explain the behavior
• in the "Action Exclusions" Releated List whether any exclusions have been configured which could explain the behavior

Kind regards
Maik

[The SN Nerd]

Hey,

Thanks for your response. I did see your blog about getting this functionality to work for related lists.

I have already looked at this one, but I did miss the "!" at the start of the condition and dismissed it as belonging to 'many to many' tables.

When I run the code below, it returns true. 

!(new global.ManyToManyChecker().isManyToMany("sc_task"))

I'll note that I have made no modifications to this record from OOB. It contains no Action Exclusion.

As an admin, I can see edit. There is nothing in this configuration that would suggest it should be hidden to all non-admins.

[The SN Nerd]

I even tried creating a custom one, just for Catalog Task.
No conditions, no roles.


It only shows for admin

...

[The SN Nerd · Accepted solution]

I remembered back many years ago when I worked out how to control security on 'Update All' in the Native UI which led me to the solution. I had a requirement to stop users from being able to edit some fields in bulk update. I worked out that SN evaluates its write ACL against a "invalid" sc_task record (just a new GlideRecord('sc_task'), which fails against my single ACL that checks the active flag.

I copied my existing ACL and removed the condition, adding the script below to ensure that it only passes for these types of checks:

// ACL specifically to allow bulk update on sc_task in Agent Workspace
answer = current.isValidRecord() == false

And presto, the Edit button is showing on Catalog Task.