Hi all, I would like to extract a list of major incidents (MIM) and their related problems using REST API. I can import the tables for both incidents and problems, but i cannot get any data on the relation between both tables. Either the MIM query sh...
Hi, can any one help me what is new GlideModal('show_list'); what is the use of it, i didn't find show_list in UI Pages any where . what is the purpose of this useing?
I am trying to retrieve data from Incident table in ServiceNow via an REST API Call to integrate data to Snowflake. The data retrieval is extremely low taking about 6 hours for about a million records. Request your help in figuring out if this throug...
G'day, Is there any way I can hide breadcrumbs highlighted as Yellow: I tried using List Control> Omit Filters. Not only it removes breadcrumbs but also filter present above column. Secondly, I used &sysparm_fixed_query=active=true in argument sec...
Although we can use Service Portal to submit the multi row data, there is no way to display these on Portal ticket Widgets. According to below KB this feature is targeted in future release. Multi Row Variable Set data. Is there anyway to display the...
Good afternoon community, I am creating a few SLAs that derive their duration based on variables from the request form. I am running into a couple problems around them not starting. Conditions are as follows- When I create a request that should tr...
hello, i want to change the filter for the shown CI.So for the class there was no Problem, if we use a the relationtype "uses (parent) we only get the Ci's from the Class Business Service. But further i want to limit the list of the business Service ...
Hi, Reference Qualifier on a User Reference Field(on sys_user table) to show only active users in servicenow. I have to have users who are only active rightnow. In Reference qual field i want to right the script... Please help me with this. Thanks, ...
UI Action for Resolve Incident button on Incident form. As a default on the instance, We could see UI Action for Resolve Incident button has same scripts on both server and client side. why is it so? function resolveIncident(){ //Set the 'Incident ...
Hi community, Got an ACL script that I'm trying to augment to allow the current user to read a requested item if s/he is one of the approver(s) of that requested item. I'm pretty green at creating and calling functions and I think that may be where I...
Hi There, I have written Before Query Business Rule on Incident table to sort 'caller_id' field for list view. It is working fine but I want this code should only execute for related list. For Example: Shorting should only apply to related list recor...
Hello community,I have an inbound action that creates a request,ritm and task but I can't get the attachment from the trigger email to attach to the req, ritm or task (like it works for an incident inbound action). How can I determine why the attachm...
Hi All, I want to add the catalog item name field in the sc_request form. I have tried but it is not working. Can anyone give me a solution?
We would like to use Templates to pre-fill information at SCTASK level. However, when we apply the template, it fails to update the Additional Comments section. I believe, additional comments can be applied at RITM level. Is there a way to get the ad...
Need some help for Cataog setup.1. I need to send manual approval by Email and change the RITM state to Pending. Can i change the stage as well(via script and not in workflow) ?2. I have a catalog task via workflow but user can create manual task. I ...
