Hi folks, I've created an Update Set in TEST, created some catalogue items and noticed later that I had created them in the incorrect application. How do I move the update set I've created into a different application so that I don't have to re-do m...
HI All, Could you please help me with below script. My requirement is that in table transform map I do have have one field called "Device type" and the data is for Device type is router, switch, firewall etc. So now my requirement is I would like to ...
Hi All, I have a script include which runs every time when the new change request is created. But I couldn't find where it is called from. I have checked in client scripts, business rules, UI action and catalog client scripts. Can you please let me ...
I have a simple Catalog UI Policy (fields are hidden if a particular value is selected in a dropdown box) that is not working on the Service Portal. When the Requested Item is created the Catalog UI Policy works properly if an ITIL user triggers it. ...
I have been asked by leadership to rename one of our incident categories. I'm having a hard time figuring out how. Guidance will be appreciated . . . . .
Hi I am trying to integrate SAP Solution Manager with Service now. I am getting the issues below when testing the SOAP connection. java.net.ConnectException: Connection refused (Connection refused) when posting to link org.apache.commons.httpclient.C...
Few widgets are not visible to end users in service portal, however they are visible to admin users. How can i resolve this?
I am attempting to create an email script that will set the font for comments and work notes from change requests in an email notification. The script below will add the comments but it will not set the font. Would really appreciate any assistance wi...
Hello experts, I have created a HTML page & consumes custom application REST API. I need to parse the response which has JSON array & require to display the record id in the HTML page. I have tried to use it as JSON object but it did not help. I h...
Hi Folks, I have written script for to auto populate Short description in service request form with below data, we have variable Type for request under that 3 dropdown 1.new desk phone 2.change desk phone 3.conferencing when new desk phone is se...
How can we check the usage of a standard change template. we have multiple standard templates in the instance and would like to have a report of which templates are being used. Is there a table which holds this data so that we can report on Apprecia...
Howdo, I have what I thought was a simple task and appears to have turned out to be anything but! I want to display a message at the top of an Incident record to warn people if it is a Child or a Parent (or possibly both!) The child message is easy a...
Wanted to see if anyone has every seen this. I have a Catalog Item that a user can submit that requires no approval and they can assign it to a certain group of their choosing. Nothing special except for the fact that every morning I find 3 or 4 tha...
I want to restrict the data to pass into this table Pleae Help Thank you
Hi All , I need help with situation explained below . i am working in a scoped app called 'Lab client' ,on lab form i created a reference field 'Recorded By' which reference to sys_user table . i am trying to auto populate it with logged in u...
| User | Count |
|---|---|
| 35 | |
| 14 | |
| 11 | |
| 11 | |
| 10 |
