When updating company names, the display names of products do not update, the business rules appear to be set to run on update.I am specifically looking at SW model, but I notice this with HW model as well.The default scripts - below are set to run o...
Hi,currently we are on Eureka, I have created incident resolution survey under survey management. Once survey gets generated, users are able to take the survey even after it passed due date.do any one know how Survey Due date and Expiration date work...
I have two users client user and enduser. I created two fields for refining the locations but both fields are showing same set of locations.My Requirement : If the user is client user, he should get separate list of locations based on his role, simil...
We have OLA Responses that we need to track when the ticket is created and assigned to a person we still need to have a response time tracked. Plus if the ticket starts with one group and is assigned to another group, and assigned to a person when ...
There is some discussion in our organization about using External Authentication to allow users outside of the Organization (Vendors, Outside agencies, etc.) to access ServiceNow and request access to various clinical applications via application acc...
Hello all, Hoping someone can help. I have a request where someone who is part of an assignment group in ServiceNow wishes to see a report of all Incidents their group worked on prior to it being assigned or re-assigned. Basically they want a report ...
We often clone from our Prod instance to our Dev instance so our data is updated and we're sure the DEV instance is well synchronized with our production. However, in our DEV instance we gaved higher roles to some user to allow them to test their m...
Hi All, We have a requirement to integrate bomgar with service-now..Can someone suggest the steps to achieve this,as i m not aware of bomgar.Is der any plugin or update set to be installed???If some one can come up with detailed instructions ab...
I am new to SNC, and trying to figure out the CDM so that I can import the SNC CMDB into external database. I have imported all the CIs, CITypes, Properties and relations. However the problem I have is figuring out the direct parent of a CI as oppose...
I am trying to allocate licenses specifically to a user so that they are included as installations on software counters. I have been able to handle the "entitlement" but cannot figure out how to programatically assigned to a user so that they are c...
I would like to find which table the related list is getting stored.
Hi everyone,I would need a business rule that would look if the RITM(sc_req_item) Approval was Rejected and if it did then the Request state must be changed to Closed Rejected and the State of the Request(sc_request) to Closed Cancelled.I have the be...
Hi SNOW Community,What does everyone feel is the best practices for having a 'planning' priority where a ticket doesn't have an SLA attached to it, we're waiting on a vender or where the record is for something occurring far in the future?Since we ca...
Hi I have a requirement where I have a table having ACL where user with no role can't write on any field in the table. I have "update inbound email action" on the table which will add comments on record from reply email. Issue here is I want that out...
Hi Everyone,Our company is beginning to implement Servicenow and I'm tasked with ensuring all requirements are met. I'm currently looking at Survey Management and am having a few issues getting exactly what we want so thought I'd reach out to the com...