Hi, I am trying to add extra information into the approval requests that are generated by our workflows. I am trying to add the Summary of requested items and the Comments through the Catalog Approval Request notification running on the ayaapproval_a...
Hi, I need to create a database view that will show all the applications, servers with middleware relationships. For this exercise I've added some views on the respective tables to pull the applications, middlewares, servers. But here comes an issue,...
Hello guys, I'm having an issue with the ATF, the catalog items that we are using in our company have a 'Submit' button instead of the default 'Order now' button, so this is causing my ATF tests to fail with a 'Order now button not found' error. I've...
Hi Guys, I am trying to hide the "New" button on the reference look up pop up window based a condition. This popup is coming from the related list column reference look. In order to do that, I have created a new UI action of action name "sysverb_new...
ver. London I have a List Collector on a catalog item. With settings: | Type specifications tab |List table [ A Table with a few items ] | Default Value tab |Variable attributes [ no_filter,glide_list ] I'm trying to do 2 things. Using an onChange c...
Per docs, its a "manual plugin install" from ServiceNow. Does that mean its also a premium license? Or does it come with a base ITSM purchase?
In a problem, we have a custom "Create Problem Task" button on the top. This creates a new Problem Task and fills in most fields with information from the Problem. At the bottom of the screen is the Problem Task List. This list also has a "New" butt...
Issue: In the event of any new ticket assigned to any group, it normally sends out the email notification to the group users. Our requirement is to send the same notification to a Shared Mailbox as well. Notification should go to all the users (from ...
Hi guys, we plan to use the CAB workbench soon and as such, on our change form we would like to know what is the best way for us to populate field 'CAB date' (a date field) with the date from the 'Meeting start time' (a date/time field) that is sel...
How can the Service Portal catalogue be simplified for the end user experience? TLDR; skip to 3. Best Practices A little bit about our usage; We came from Express to Enterprise recently. We are purely ICT with a Service Desk and other 3rd level ICT t...
Hi, Need help !!! I have catalog item which has list collector referencing "cmdb_ci_ec2_instance" table. We are using this table on multiple catalog item on lookup select box data type as well as list collector, and it's displaying "Name" field which...
I am trying to find out why a change request skipped several steps. I can see the audit history, but how can I print it? Thank you, dlively
Getting error message "Address not found" when i'm trying to approve/reject Change in SNOW , How do i fix it ? Below error Address not found Your message wasn't delivered to dev62805@servicenowdevelopers.com because the address couldn't be found,...
In our instance, I am unable to set email properties to Ignore email when Subject start with Text(Auto reply) Question: How do i set the property - Ignore email when Subject start with Text( ) in my email properties . Currently, this property is no...
Hi All , I have a request regarding workflow . For the below workflow if Task 2 is 'closed skipped or closed Incomplete' then next task should not be created and workflow should skip task 3 and 4 and go to Join activity and wait for Task 1 . when...
