Hello , I have two variables Reference and lookup selectbox both referencing same table. My requirement is: Both are referencing Business Application table. However the lookup select box field's lookup value field is install_type How to populate the...
Hi All, I have a requirement , that after creating a catalog task where we need to check as whether we get any "Additional comment" from user or else it should wait for 7 days and should trigger a notification to the user. So in the workflow I am usi...
Hi Folks, I want to show only 20 records that are opened for the user. function refineQuery(current, parent) { var qc = current.addQuery("opened_for", parent.opened_for); current.addQuery("sys_id", "!=", parent.getUniqueValue()); current.orderByDesc(...
Hi all Kingston Release. In Change Management, I have a few Business Services listed in the related lists tab. Each of these business services (in the CMDB) have an approval group. Does anybody know how I use workflow to do an approval based on the ...
Hi, These are stages in my project instance After Platform Manager has approved- I want Justification, Risk and impact analysis, Backout plan, Test plan, Validate and Communicate Plan, and Implementation plan (on Schedule tab) fields to be read-onl...
I have an inbound action that checks for an email address using email.direct but the if statement i the script appears to evaluate as false when the address is in also in the CC field. So the purpose of the if statement in the script is that if one ...
Hello, I am experiencing a problem whereby a set of Active Directory groups sync to ServiceNow via LDAP, but the memberships only partially carry through. What I mean by partially carry through is that some of the memberships appear on some groups, s...
Hi All, I am trying to fetch the value of task number(task_id) i.e. change number from Assessment Instance (asmt_assessment_instance) table as soon as a record is inserted using a BR Please refer below screenshot for BR and table BR is created After ...
If I have a string variable on a Record Producer (say Record Producer Name), I can set the default value to javascript:current.cat_item and it will populate the variable with the name of the current record producer. If I have a variable set on the re...
Hi all! I'm trying to setup a service request workflow. Within the requested item and workflow I have couple of variables setup. During certain stages, users will be tasked with filling in some of these variables. I want to be able to make those vari...
script working in portal view ...... but console view if i attach one attachment it is allowing to submit ticket ,but requirement is 2 attachment mandatory so that is not working in console view... function onSubmit() { //Type appropriate com...
Started seeing this after we upgraded to Madrid, has anyone else experienced this? Bug maybe? Is there a fix?
We have Change Management activated and I need to grant some people the ability to submit changes, but not provide them a full ITIL role. I see in the product documentation I should be able to do this with the sn_change_write role, but we do not hav...
I would like to only show a list of resolution codes specific to the subcategory selected. Most subcategories can use the list of codes already defined. However, there are certain subcategories where these choices make little sense, so they need thei...
Hello,I would like to hide a catalog item from the Service Portal/CMS but I do not want to disable from being used. I have another Catalog item (parent) that uses/calls a Child catalog item. So I don't want the child catalog item to be selectable...
