There is an out of the box role called incident_manager - I need to know what capabilities this role offers beyond normal ITIL capabilities. I've never used it for anything and can't find anything anywhere that really explains differences. ServiceNo...
Working on a project to create a catalog item and associated workflow for Software Decision Analysis and the request is that I not have any approvals and the word approval not appear on the request ticket in Service Portal. This is a reflection of th...
HI All, We have a requirement to create multiple RITM's when request is created. I have written below code in workflow to create 2 RITM's and they are successfully getting created. Now my issue is with the variables are not getting copied on New RITM...
Hi All, For our current client, we have changed the OOTB state values of problem from 1-Open, 2-Known Error, 3- Pending Change, 4-Closed/Resolved to 101-New, 102-Assess, 103-RCA, 104-Fix in Progress, 106-Resolved and added a new state 107-Closed. We ...
Hello, I am following this documentation for CI relations formater and I can't find glide.ui.max_relations in my sys_properties.list. Does anyone know why this would be missing? did it get changed due to an update? I am an admin in this instance. Tha...
How to restrict single line text variable for'' Limit to 50 characters. Check that only letters, numbers, dashes, and underscores are entered''.Please suggest me any one.
HI, I have a requirement to create a request using cart API. Now i able to create a request successfully but the problem is with attachments which i uploaded in SP are not getting copied on the request ticket. Please give us the syntax.
how to connect the two service now instances through REST Messages Scenarios: 1. Servicenow to servicenow integration using REST/SOAP 2. When a incident is submitted in one servicenow environment , then a new incident should also get created in other...
Hi All, I am trying to create a ATF for change request. I am able to create a test for change request "submitting a for with all field values" but I am unable to find out how to make ATF to perform testing for change task created from change reques...
Hi All, We are having two instances, one is with the Kingston(Prod) and another with the Madrid version(Test). We are testing the Madrid upgrade. While impersonating the User who is having itil - role in the Kingston we are able to see all the fields...
Why CC and BCC EMAILS are not receiving to the recipients? I have created an email template for incident communication management, I have given a communication channel like email, and when am sending the updates from the related link (i.e send upda...
Hi All, I am on Madrid Patch 4 version of ServiceNow. There is requirement to create the custom interactive filter on CMDB View Dashboard for health metrics, the filter is working only for reports but not for Completeness, Compliance and Corretcness ...
I wanted to get the current url of thecatalog portal and to use the url in reference qualifier to get the sys_id of case Sample Url: instance.service-now.com/portal_name&sys_id= &case_id Now in reference qualifier of a catalog item needs to get the u...
As per the ServiceNow OOB functionality, only users with admin roles should be able to see the inactive groups in the choice list(In my case on the incident form, we have a field called assignment group reference to sys_user_group table, in that fiel...
Hey Experts, After we clone prod over sub prods (target instances) the theme (color of instance) of target instances are also getting cloned. Instead we want to preserve the theme i.e. we dont want the color of instance to be changed for users after ...
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