Hi,Can anyone help me out with the following message in Service Now : The following fields have been deprecated and should not be used: groups, usersWe just upgraded from Calgary to Fuji version.One of our testers made the remark that he couldn't see...
Hello,Are "Duration" and "Business Duration" fields calculated out-of-the-box for "Change Requests" or that requires a customization?In the case of a customization, any thoughts on best practices on how these two values should be calculated?Thanks,Ma...
We have a business rule that closes incidents when a parent incident is closed however I would like the Assigned To field to be populated in the child record once the parent incident status changes to 8, currently it is not populated. The BR is very ...
Curious if anybody can help me with something that I figured out once before but have no idea how I did it. How do I make a group an Assignment Group? If I click on "type" from within the group the selection "Assignment Group" is not available. ...
Hello All, We have a service catalog with an "onboard a new user" item. This item takes users to a form that they complete and one of the fields is a reference variable to the groups table where they pick the squad (group) of which the new user wil...
Hi,We have hundreds out of the box reports that are visible under view Reports. Most of these are for modules we don't use, how can I "inactivate" them.I don't want to delete them as we might want them in the future or keep historical reports we used...
I have a catalog task with a UI policy, if Other is selected in the list collector a text box appears. If someone then choose a different request type that does not have the list collector the text box still appears. For a drop down I can run the...
Hi,I'm trying to re-created/get something similar to the below graph that I used to create before moving to ServiceNowI've been playing with the reporting on ServiceNow and I've been able to produce everything I've wanted except a graph similar to th...
Hi,Is it possible to have a Filter List "sorted" by a field?I have looked around and can't find the answer to this. But we would like to have these sorted somehow.Thanks,Riaz
Hi,I wonder which is the best way to implement a basic ticket flow for Customer Support Requests.Our company started with SNOW from the inside out, we use it mainly for Incident/Problem and Change for the production environments we support for our cu...
On a customer's instance using the condition builder on Task table, I cannot dot-walk to related fields on extended tables. See screenshot below, basically I can't see the "Change Task(+)" "Change Request(+)" that appear in the red box in my screen...
Most of the time we import our data without an issue. Sometime there is a duplicate key issue. We have set the import to "ignore" so the import completes. This then rely on me to check the log files.... How can I detect an error during a transform a...
I'm not able to add a profile picture for my community account. I thought it was a browser issue but have already tried it with 4 browsers without success (IE, Chrome, Firefox and Safari). When I click the link on the picture then nothing happens an...
Hello! I am trying to write a script to populate the assignment group when the assigned to field has a name in it. For example, Jane Smith belongs to group Infrastructure. I assign an incident to Jane Smith and the assignment group changes from empt...
Hello,I am creating a catalog item for the first time. Typically I create applications using custom task tables only so the Catalog Item structure (SC_REQ_ITEM and SC_REQUEST) tables are a bit of a new concept. (I do not really see why all catalog it...