The following BR message is checking to make sure the actual start date is not before the Planned start date on a change. then is throws a message. Can someone help with how I would clear the work_start field in addition to this message. I've tried ...
Hi All, I've created a simple list widget on the portal of my ServiceNow instance. The simple list is set to show any live priority 1 (critical) incidents. I need this list to be available for any non-ITIL users that are in a specified group. Since t...
Hi,I'm scouting the community for a solution of my current issue with groups/roles and I came across inheritance map and inheritance count which was introduced in Geneva. Where can I find that? Is it on the table sys_user_has_role? If so, why can...
Hi All, I have one requirement to copy the attachment from one table to another table. Requirement : Whenever a request is placed from catalog item(from only one item),attachment from RITM should be copied to data source table, to a particular data ...
Hi EveryOne, I am getting StreamContent of an attachment in response body of ecc, Can any one let me know how to create an attachment from that ?? to Use New GlideSysAttachment().writeContentStream(gr,FILENAME,CONTENTTYPE,GlideScriptableInputStrea...
Dear Community members, Good Day! Could someone help me with below error message and response code which I am getting while trying to hit a third party endpoint. Third party tool is behind the firewall and on intranet and hence I have installed a MID...
We are exporting records from another system into SN by forwarding emails. Since these are all forwards, each record shows the last Additional Comment as the person who sent in the last email rather than the original person. Within the inbound action...
Please can someone advise how I can automatically set a recurring ticket up in ServiceNow. id like a ticket to be logged on the service desk on the first of every month to remind users to perform certain tasks. Id like to do this from ServiceNow itse...
So I'm trying to develop an ATF that automates the change request process through all of the necessary steps until the request is closed in the end. So far, I have been able to impersonate a user to open a change request form, fill in all necessary f...
Hi All, If we are creating a problem task from problem, we have an interceptor which redirects us to Root Cause Analysis and General Problem Task Creation. Now, Here We have a requirement to hide Root Cause Analysis Option when the Problem is in Fi...
Hello,I have a variable set called "User Data" that populates on my service portal requests. One of these variables is a "location" variable. I am building a workflow that needs to check for this location, then generate tasks accordingly. I'm using a...
We are finding gaps in how knowledge search results are displaying based on Key Words and Incident Short Description. I Known it depends on how user provide Key Words and does search, but from system end if there way to improve. We are seeing differe...
Hello everyone, is there a possibility to put an alias to the email address of servicenow? I need my instance to keep the original address but that my client receives a notification with another email address name Thank you
Hi, I have created an after business rule on the issue table with the following conditions: Materiality rating (on associated control) = highStatus (on associated control) = non compliant My code: (function executeRule(current, previous /*null when ...
when I click on "view" an attachment in an incident, it takes me to a download page. How can I get it to let me actually view it in SN?
