Edit OOB Article Expiry Event
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06-04-2024 12:44 AM
I'm looking at setting up the notification for upcoming knowledge article that are going to expire.
At the moment the OOB event for expiring articles runs on the 1st of every month but the articles it picks up are for the following month so for example if the email goes out on the 1st of June, it details all the expiring articles for July.
The way I want it to work is if the email goes out 1st June it details all the expiring article for June and so forth.
In the case of the below do I just change the "when" or do I need to edit the OOB script
Many thanks,
Alex
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06-04-2024 01:15 AM
Changing the 'when' can work if you put it on the last day of the month.
But do realize that you will be sending an email with articles that are expiring the next day (1st of the month). If not acted on immediately, they will expire. The month in between is set to enable knowledge owners to have the time to perform their tasks.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark