Populate location based on caller's field

[renu8]

I tried populating location field using g_form.getReference() it worked. but I am not able to achieve it using GlideAjax. Kindly help.

[Mark Roethof]

Hi there,

See this article I wrote a few weeks ago. Contains detailed explanation and examples:
Client Side Scripting: Go for GlideAjax (with getXMLAnswer)!

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[asifnoor]

Hi,

Can you share the GlideAjax code that you have written. I can check and correct it for you.

Refer to this link for sample script include.

https://community.servicenow.com/community?id=community_article&sys_id=1acbf485db063f80fff8a345ca961...

Mark the comment as helpful if it helps.

[renu8]

function onChange(control, oldValue, newValue, isLoading) {
   if (isLoading || newValue == '') {
      return;
   }
    
    var ga=new GlideAjax('AutopopulatedetailsC');
    ga.addParam('sysparm_name',setEmail);
    ga.addParam('sysparm_caller',g_form.getValue('caller_id'));
    ga.getXML(getResponse);
    function getResponse(response)
    {
        var answer=response.responseXML.documentElement.getAttribute('answer');
        //return answer;
        //var answer=response;
        g_form.setValue('email',answer);
        
    }

   //Type appropriate comment here, and begin script below
   
}

ScriptInclude:

var AutopopulatedetailsC = Class.create();
AutopopulatedetailsC.prototype = Object.extendsObject(AbstractAjaxProcessor, {
    setEmail:function(){
    var gr=new GlideRecord('sys_user');
    gr.addQuery('sys_id',this.getParameter('sysparm_caller'));
    gr.query();
    if(gr.next())
    {
    return gr.email;
    }
    },

    type: 'AutopopulatedetailsC'
});

[asifnoor]

Okay 2 changes.

In SI,  replace this line

return gr.email

with

return gr.getValue("email");

In the client script, replace this line

 ga.addParam('sysparm_caller',g_form.getValue('caller_id'));

with

 ga.addParam('sysparm_caller',newValue);

Kindly mark the comment as a correct answer and helpful if it helps to solve your problem.

Regards,
Asif
2020 ServiceNow Community MVP