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Editable catalog reference variable

DevYadav
Tera Contributor

Hi All,

 

I have a reference field on a form. When I click on the “I” (Info) icon, it opens the record in a popup window.

Its portal side where I click on i button it is showing editable fields

I want to make that popup read-only, so users can view the details but cannot edit anything from the popup.

 

Important:

This is not a variable. It is the standard reference field “Info” preview popup.

 

Has anyone implemented this before? What is the best approach to make the Info popup non-editable?

1000280819.jpg

1000280824.jpg

 

Thanks in advance!

8 REPLIES 8

Tanushree Maiti
Tera Sage

Hi @DevYadav ,

 

To do it - right click on that reference field -> configure dictionary ->navigate to the "Dictionary Overrides" section and open the record for your table.

In the dictionary override record enable override attributes checkbox and add the attribute "ref_decoration_disabled=true".

 

If you check that  checkbox is already enabled and a value exist , add ", ref_decoration_disabled=true" after the present. 

 

Save and update the Record.

 

Then try.

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:

@Tanushree Maiti can you please give me exact navigation

As it is reference type variable and referencing to user table. 

Just for letting you know it is already working fine in backend (when we click on try it of RP,  select any user from reference type variable then click on i button it is displaying all fields as readonly. 

 

Thanks

Hi @DevYadav ,

  1. Navigate to System Definition > Dictionary.  OR type sys_dictionary.list
  2. Filter the list to find by table (sys_user) and type (reference) field -which you want to disable the information icon.
  3. Screenshot 2026-03-04 164947.jpg

     

  4. Open the record (eg. Department)
  5. Add this line to the Attributes: ref_decoration_disabled=true    . ( In following screen shot- already value exists , so add ", ref_decoration_disabled=true" after the present. )

Screenshot 2026-03-04 165104.jpg

  1. Save/Update the record
Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:

@Tanushree Maiti 

The question is for variables on catalog item and not dictionary field.

it would be nice if you could share screenshots of working solution for the reference variable.

This helps members as well.

Regards,
Ankur
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