Editable catalog reference variable
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3 weeks ago
Hi All,
I have a reference field on a form. When I click on the “I” (Info) icon, it opens the record in a popup window.
Its portal side where I click on i button it is showing editable fields
I want to make that popup read-only, so users can view the details but cannot edit anything from the popup.
Important:
This is not a variable. It is the standard reference field “Info” preview popup.
Has anyone implemented this before? What is the best approach to make the Info popup non-editable?
Thanks in advance!
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3 weeks ago
this link has solution
Make record preview readonly in Service Portal (all records)
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
Did you try the link I shared?
It has working solution
ref_decoration_disabled won't work for variables in portal
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
Hope you are doing good.
Did my reply answer your question?
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
Hello @DevYadav ,
Please refer thread mentioned by @Ankur Bawiskar , follow all steps mentioned in that thread. It will work . I tried that it is working.
