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Editable catalog reference variable

DevYadav
Tera Contributor

Hi All,

 

I have a reference field on a form. When I click on the “I” (Info) icon, it opens the record in a popup window.

Its portal side where I click on i button it is showing editable fields

I want to make that popup read-only, so users can view the details but cannot edit anything from the popup.

 

Important:

This is not a variable. It is the standard reference field “Info” preview popup.

 

Has anyone implemented this before? What is the best approach to make the Info popup non-editable?

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Thanks in advance!

8 REPLIES 8

Ankur Bawiskar
Tera Patron

@DevYadav 

this link has solution

Make record preview readonly in Service Portal (all records) 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

@DevYadav 

Did you try the link I shared?

It has working solution

ref_decoration_disabled won't work for variables in portal

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

@DevYadav 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Aditya_hublikar
Giga Sage

Hello @DevYadav ,

 

Please refer thread mentioned by @Ankur Bawiskar , follow all steps mentioned in that  thread. It will work . I tried that it is working.

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