either caller or assignment group members only to see incidents if it is assigned to specific group.
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09-24-2024 12:22 AM
I would need to allow either caller or application development group members to see the incidents only when incident is assigned to Application Development group.
@Community Alums ,
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09-24-2024 12:33 AM
Hi @pdurgapavan
Create an ACL and use the below script
(current.assignment_group.getDisplayValue() == 'Application Development' && (current.caller_id == gs.getUserID()))
Please mark this response as Correct and Helpful if it helps you can mark more that one reply as accepted solution
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09-24-2024 01:24 AM
Experts @Eshwar Reddy already replied @pdurgapavan
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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