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either caller or assignment group members only to see incidents if it is assigned to specific group.

pdurgapavan
Tera Contributor

‎09-24-2024 12:22 AM

I would need to allow either caller or application development group members to see the incidents only when incident is assigned to Application Development group.

 

@Community Alums ,

@Dr Atul G- LNG 

 

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Eshwar Reddy
Kilo Sage

‎09-24-2024 12:33 AM

Hi @pdurgapavan 

Create an ACL and use the below script


(current.assignment_group.getDisplayValue() == 'Application Development' && (current.caller_id == gs.getUserID()))

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎09-24-2024 01:24 AM

Experts @Eshwar Reddy  already replied @pdurgapavan 

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