EMAIL BODY

[vikaskumarc]

Email body is not showing only this ref watermark showing. How to fix this so that full email can show on RITM level 

[vikaskumarc]

yes its not showing.

[Tanushree Maiti]

Hi @vikaskumarc 

Try this :

A. refer KB: KB2476486 Email notifications do not appear in the activity stream 

Resolution

To display email activity in the Activity Stream:

1. In the form view of the record, select the Activity Filter icon in the Activity header. 

2. From the list of fields, select 

• Emails - autogenerated
• Email - correspondence

Fields are added or removed dynamically as you make selections.

3. Select the Activity Filter icon again to close the filter and apply your changes.

B. Refer KB: KB1585118 Emails aren't shown in the Activity Stream (especially after upgrade) 

c. https://www.servicenow.com/community/itsm-forum/how-to-display-watermark-on-all-emails/m-p/2611018