Email details not visible on the RITM activity stream

[Arpit1012]

Email details not visible on the RITM activity stream
Check under the filter funnel, the checkboxes of email autogenerated and email correspondence are already checked.

[Dr Atul G- LNG]

are you checking with same user?

[Arpit1012]

Hello @Dr Atul G- LNG ,
Yes I am checking with same user.

[Dr Atul G- LNG]

Hi @Arpit1012 

So it’s the same for two RITMs where the user is not able to see the emails

https://www.servicenow.com/community/servicenow-ai-platform-forum/emails-not-showing-in-activity-str...

[Arpit1012]

Hi @Dr Atul G- LNG ,
I checked via the given link but nothing works in my case.
The email sending enabled is true already.