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12-14-2023 03:51 AM
Hi All,
Recently i configured a EMAIL Account Server in the instance for SMTP and connection is successful.
And whenever an notification got triggered to event, an email is showing as sent in the email logs but the recipient did not receive the notification.
Could you please help on this issue?
Kindly mark the answer Correct and Helpful if it helps to resolve your issue.
Solved! Go to Solution.
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12-14-2023 04:41 AM
I am sure it will not go out as PDI infra is still with SN and firewall will be block this. So conclusion in PDI emails are not allowed.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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12-14-2023 04:41 AM
I am sure it will not go out as PDI infra is still with SN and firewall will be block this. So conclusion in PDI emails are not allowed.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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12-14-2023 05:12 AM
Can we configure SMS instead of emails? Will it be allowed?
Kindly mark the answer Correct and Helpful if it helps to resolve your issue.
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12-14-2023 05:16 AM
Yes, SMS can be done but need the all set up.
check the plugin Notify in ServiceNow or we can send SMS from Email as well. These both article cover your need.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0712569
https://www.servicenow.com/community/itsm-forum/how-to-send-sms-in-servicenow/td-p/473443
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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