Email is marked as sent in the logs but not received by recipient (PDI)

Chaitanya naram · ‎12-14-2023

Hi All,

Recently i configured a EMAIL Account Server in the instance for SMTP and connection is successful.

And whenever an notification got triggered to event, an email is showing as sent in the email logs but the recipient did not receive the notification.

Could you please help on this issue?

Thanks & Regards | Chiranjeevi Chaitanya Naram
Kindly mark the answer Correct and Helpful if it helps to resolve your issue.

Dr Atul G- LNG · ‎12-14-2023

@Chaitanya naram

I am sure it will not go out as PDI infra is still with SN and firewall will be block this. So conclusion in PDI emails are not allowed.

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Dr. Atul G. - Learn N Grow Together
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View solution in original post

Dr Atul G- LNG · ‎12-14-2023

Hi @Chaitanya naram

Emails inbound / outbound both are restricted in PDI due to security concerns from last 2/ 3 releases. You can see the logs but neither email will go out nor come inside SN.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Chaitanya naram · ‎12-14-2023

@Dr Atul G- LNG

But the email is showing a sent like below

And SMTP connection also successful

Thanks & Regards | Chiranjeevi Chaitanya Naram
Kindly mark the answer Correct and Helpful if it helps to resolve your issue.

Dr Atul G- LNG · ‎12-14-2023

Hi @Chaitanya naram

Surprised, is SMTP is provided by SN or its your official? Bcz as far as I know email will no go out from PDI.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Chaitanya naram · ‎12-14-2023

That's the SMTP I have configured.

Thanks & Regards | Chiranjeevi Chaitanya Naram
Kindly mark the answer Correct and Helpful if it helps to resolve your issue.