Welcome to Community Week 2025! Join us to learn, connect, and be recognized as we celebrate the spirit of Community and the power of AI. Get the details  

Email not received

samadam
Kilo Sage

4 weeks ago

I have an email that is being sent out to the Change Request Opened By and couple of email addresses in the CC which are mailboxes and group. I see in the instance emails are in sent state but users are not receiving them. I checked their email rules in outlook etc but did not find anything. What else can I check. they are receiving other emails from ServiceNow but not this email.

0 Helpfuls
  • 370 Views
5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to samadam

4 weeks ago

Hi @samadam 

If you change the 'Opened by' user, is that specific user receiving the email, or is the issue occurring for all 'Opened by' users?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls