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Email not received

samadam
Mega Sage

‎10-09-2025 08:45 AM

I have an email that is being sent out to the Change Request Opened By and couple of email addresses in the CC which are mailboxes and group. I see in the instance emails are in sent state but users are not receiving them. I checked their email rules in outlook etc but did not find anything. What else can I check. they are receiving other emails from ServiceNow but not this email.

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Dr Atul G- LNG
Tera Patron
In response to samadam

‎10-09-2025 09:46 AM

Hi @samadam 

If you change the 'Opened by' user, is that specific user receiving the email, or is the issue occurring for all 'Opened by' users?

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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