Email receiving is not operational
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05-15-2024 07:44 PM
Hi
email sending & receiving is not operational
and what could be the reason the processing time exceeded?
email reader job also fine
we don't have any system property like 'glide.email_diag.threshold.email_reader.runtime' to update
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05-16-2024 01:39 AM
Are you trying in PDI? if yes, then email will not work in PDI due to security issues , means Inbound / outbound emails wil not flow in pdi.
You can enable this by this post, but I will not recommend, as it will bring all your personal email in PDI.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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05-16-2024 01:52 AM
Hi there,
Is this occuring recently? Or already longer? Are you using the out-of-the-box ServiceNow settings for sending and receiving or a custom SMTP for example? And I assume this is a customer instance?
Please share some details so we can understand your situation and help you.
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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