Email receiving is not operational

Rahul Raja Sami
Tera Guru

‎05-15-2024 07:44 PM

Hi
email sending & receiving is not operational

RahulRajaSami_0-1715824269897.png

RahulRajaSami_0-1715823259753.png

and what could be the reason the processing time exceeded?

email reader job also fine

RahulRajaSami_0-1715823922450.png
we don't have any system property like 'glide.email_diag.threshold.email_reader.runtime' to update

 

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2 REPLIES 2

Dr Atul - LNG
Tera Patron

‎05-16-2024 01:39 AM

Hi @Rahul Raja Sami 

 

Are you trying in PDI? if yes, then email will not work in PDI due to security issues , means Inbound / outbound emails wil not flow in pdi.

 

You can enable this by this post, but I will not recommend, as it will bring all your personal email in PDI.

https://www.servicenow.com/community/developer-forum/solution-how-to-configure-email-account-in-serv...

 

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Mark Roethof
Tera Patron

‎05-16-2024 01:52 AM

Hi there,

 

Is this occuring recently? Or already longer? Are you using the out-of-the-box ServiceNow settings for sending and receiving or a custom SMTP for example? And I assume this is a customer instance?

 

Please share some details so we can understand your situation and help you.

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