Email receiving is not operational

Rahul Raja Sami · ‎05-15-2024

Hi
email sending & receiving is not operational

and what could be the reason the processing time exceeded?

email reader job also fine

we don't have any system property like 'glide.email_diag.threshold.email_reader.runtime' to update

Dr Atul G- LNG · ‎05-16-2024

Are you trying in PDI? if yes, then email will not work in PDI due to security issues , means Inbound / outbound emails wil not flow in pdi.

You can enable this by this post, but I will not recommend, as it will bring all your personal email in PDI.

https://www.servicenow.com/community/developer-forum/solution-how-to-configure-email-account-in-serv...

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Dr. Atul G. - Learn N Grow Together
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Mark Roethof · ‎05-16-2024

Hi there,

Is this occuring recently? Or already longer? Are you using the out-of-the-box ServiceNow settings for sending and receiving or a custom SMTP for example? And I assume this is a customer instance?

Please share some details so we can understand your situation and help you.

Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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