Email template get the URL field with link

[Kavitha]

Hi All,

We have one field contain URL value in Incident communication task.Have to get that URL field in email template.Could you please suggest.

[Kavitha]

It's restricted.I will give some example. If I click on www.google.com from email.It opens the browser with www.servicenow.com/google.com

[Saurav11]

Hello Kavita,

Not sure how you are passing it

Are you passing it as:-

www.google.com 

Then servicenow will add it's base url to the link

I will suggest you to pass it as below and let me know:-

https://www.google.com 

Thanks

[Abhijit4]

Please try it in outlook. We need to provide whole URL considering http to avoid appending of current instance URL as suggested by Saurav.

[Abhijit4]

Please try as suggested by Anil and Saurav, it should work that way.

Let me know if you still face any issue.

[Anil Lande]

Hi,

If you open any URL from ServiceNow email logs or activity section on form it will always append instance URL in the beginning. As this is email notification I would recommend you to test external links from mailbox like Gmail, outlook etc.  

Thanks.

Anil Lande