Resolved! I want to display dev, test or prod on the bottom left of my work instances
I want to be able to configure my work instances such that PROD, DEV, and TEST will be display on each instance as shown below:
Forum Posts
Resolved! I am passing some email ids through event param2, and I want to add some more email ids in CC.. is it possible?
I am passing some email ids through event param2, and I want to add some more email ids in CC.. is it possible?
Insert the Value of a field if it doesn't exists. if the value exists then create a new increment value which doesn't exists in a table field
Hi Guys, I have one use case - I need to insert a value in a field 'class number' that needs to be unique. I need to check if the value already exists or not in a field 'class number' from the same table. - if the new value doesn't exist then inse...
Filter Service Offerings by Operational status - Reference qual
Hi, I want to add one more filter to Reference qual for field Service offering in Incident form. Now it looks like: And I was trying to add operational_status=1 in the beginning or at the end but it doesn't work.. I was trying with: javascript: 'ope...
Resolved! Approval table Notification adding request info on the body
Hi, Need help on the below requirement I have created notification on sysapproval_approver table . The conditions are the Approval for. Task Type---> Is ----> Request Item I the body of the notification i want to add the Request information tha...
Resolved! Which table is a child of the problem table?
Which table is a child of the problem table?Is there a parent-child relationship between the problem table and the problem task table?
Resolved! Change Request Requirements document creation
Hello all, I recently joined a company and started a new project with a client for Change Management. The project involves implementing standard change request and risk calculators. As part of initial deliverable I have been asked to produce a func...
How to get the duplicate values from array
Hi all can someone please let me know how to get the duplicate value from array. I do have one variable which will store the list of values in array. I need to get only the duplicate values and store the duplicate value in another variable
Is there a way to easily copy a dashboard tab with all its reports?
Is there a way to easily copy a dashboard tab with all its reports? Or a way to easily copy reports but be able to update the configuration filters on a dashboard? We want to create a dashboard tab for each team to easily manage their work and we hav...
Resolved! how to put the strike on text in item Description in catalogue form
how to put the strike on text in item Description in catalogue form Please help me on this
Resolved! Does anyone use data policies to make all variables read only?
I am currently using UI Policies to make variables read only but I've since noticed that you can select 'variables' on the data policy module. I have created a data policy on [sc_req_item] and set 'variables' to read only but it hasn't worked. I crea...
Non admin users not able to see inactive users
We have a request to access terminated users but in our system it makes them not active, which causing the end users without roles not being able to search for them. I made a filter for one module to say Active = true or active = false. I can see it ...
Resolved! How to clear out On Hold Reason value after Incident State changes back to In Progress from On Hold
We have a requirement that when an Incident ticket is in a State of 'On Hold and 'On Hold Reason' is 'Awaiting Caller', when the caller adds additional comments or respond back to an email notification to automatically change the State to 'In Progres...
Resolved! Copy data from table to a custom table
Hi community, we are trying to copy the data from Assessment instance table to a custom table we created with similar fields, initially we want to copy all the data from Assessment table and after that we want to create a scheduled job that runs dail...
How can we link users within Servicenow
We have users with multiple accounts (e.g Admin and normal user account) which is synched to servicenow. Is there any possibility to have them linked ? For example User ID Name XY@test.com Joe, Test SY@test.com ...
