I have a related list on the Incident form that shows all the active incidents for the same company. This is for an MSP, and the list can be very long. I currently restrict the list to those created within the last 7 days, but I would like to restric...
Hi All, How do i make the screenshot below "Default View" by default? I changed the view name in the module but nothing changed. Thanks for your help.
I am trying to call a workflow from a Flow Designer flow logic. However the workflow I want to call is not showing up in the search field. I've done this once before and it worked fine... Thoughts?
Hello All, I am having difficulties removing iCalendar attachments from a Change Request. I am aware of community post: Removing attachments using GlideSysAttachment I may be using this wrong in a business rule. var attach = new GlideSysAttachment();...
Is there a way to relate one requested item to multiple change requests? Currently I can relate one requested item to a change, however, when I relate the same requested item to another change it removes the link to the old change and only shows the ...
Has anyone tried to extend the asset hardware table? If so what where your reason?
Hi All,Form layout is not showing any fields & sections in table though they are present in dictionary and showing additional section called 'label' which is not created by me.This has happened after we tried to configure form. I tried to revert the ...
Dear All, I wanted to test the Agent Workspace Chat (Inbox) but couldn't make it work, it says "No Chat Agents Currently Available". I have checked all the relevant Community posts and docs on ServiceNow and made all the changes. My admin and ITIL us...
For both ui policies, there are two variables that show. One variable however, is visible on one ui policy and not visible on the other. How can I combine these policies. Please see screenshots.
Dear all, As the title mentioned, I am trying to create a reminder for Problem ticket which is not updated since last 7 days. Currently my way of achieving it is : 1. Create an event 2. Scheduled a script that run thru all Problem ticket and check ...
Hey, I need to be able to set the due date of requested items using the delivery time field from the catalog item. I know that normally the due date is calculated from the workflow itself, but the customer is using the same generic workflow for a lot...
Hi all, is the 'personalize_list' role is licensed or not? How would I know
Can somebody help me to create Approve and Reject Button on email notification and on click of approve new email should get populated. How can we achieve this functionality.
Hi All A user in my instance has cmdb_read role . Does this user have read only rule to incidnent/task table aswell . Can this user read any incident/problem/chnage request PLease guide me . Thanks
Even though i have used hidden option or assigned admin role to mobile view, still itil users are able to see mobile view in the task tables or any other table. please advice an alternative approach.