How to add catalog item name in sc_request form
Hi All, I want to add the catalog item name field in the sc_request form. I have tried but it is not working. Can anyone give me a solution?
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Hi All, I want to add the catalog item name field in the sc_request form. I have tried but it is not working. Can anyone give me a solution?
We would like to use Templates to pre-fill information at SCTASK level. However, when we apply the template, it fails to update the Additional Comments section. I believe, additional comments can be applied at RITM level. Is there a way to get the ad...
Need some help for Cataog setup.1. I need to send manual approval by Email and change the RITM state to Pending. Can i change the stage as well(via script and not in workflow) ?2. I have a catalog task via workflow but user can create manual task. I ...
I would like to change the green color on the process flow formatter to red for an specific value. Has anyone come across this yet?Thanks,Marcelo R. S. CorreiaPrincipal Business ConsultantEMC Corporation
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At the bottom of surveys there is 'Submit', 'Save', and 'Cancel' and I want to remove the 'Save' button.Thanks!
Hello experts, I have a requirement to integrate Oracle Enterprise Manager to Service now for auto ticketing . When a ticket is created in OEM automatically incident must automatically get created in snow same for update. I did all the research read ...
Hi, all the experts of the servicenow, I just want to confirm the right way of transferring the update sets. Could you tell me both of the answers? Q1) Is it better to merge the completed update sets on the dev instance before retrieving the update s...
Reports Tickets created on last week days (should count from Saturday to friday not sunday to Saturday)
We have an ask to delete or retire asset records for virtual machines that have been accidentally created over some time. We need to delete or retire over 4000 records without affecting the corresponding virtual server CI. I know you can "delete asse...
Hi Team, i have developed on Application, in that i have one requirement i.e.. i have created 3 fields on the form 1)Select Term 2)Long Description 3)Short Description if we select Term in the Form then, Long Description & short Description fields w...
Hi, I'm looking for any Orlando Process Guide documents for KM, CM, IM and PM. I have the previous guides, but wandering if there is any update for Orlando.
I am trying to manipulate the Current Status Widget in Service Portal. Doesn't matter if I change the Business Service From Operational to Non-Operational or if I create an Outage from an Incident, The widget still shows that everything is Up and Run...
We've created two date fields (MMDDYYY), a start and stop date that are manually entered on a form.We've created a third date field to count the total days between the two dates. PROBLEM: The result is including weekends.If we move the start date ou...
I have been asked by out IT Security team if we can make one of their VTB view only. I think the main challenge will be the users we want to limit to view only would have access to create and edit their own VTB's. So we would be locking down the VTB ...