Location value not populating in list view of incident
Hi, Location is not showing in the list of incidents opened as shown below, showing as empty:- But once I open that incident there is a location value populated in it. Can you help me with it?
Forum Posts
Adding single catalogue item multiple times in same Order Guide.
I have an issue to create similar catalogue items need to be add multiple times in one order guide based on the required numbers Like an example if we have 2 catalogues: 1. Catalogue A a. Priority, Document ID b. Multi Level Variable set S.NoStepsD...
How to highlight or change colour of the ticket number in survey questions page
Need to highlight the ticket number for incident and for RITM on the survey question page and this is also need to visible in portal view too.
Performance Analytics Job Throwing an Error
Hello All, I have a requirement to get the total number of incidents being resolved within 15 minutes of their creation using PA Indicator which will in turn be used in the formula Indicator to calculate further based on needs. I've created the belo...
Resolved! Query condition for between start and end date
Hi, I have a requirement to get the records count which was created between start and end date using fix script. It was worked, when I try the below query condition using static way like directly added date and time. var incident = new GlideRecord("i...
Resolved! Can someone help in below script to compare date [if " last discovered " is greater than 30 days of the current date]
I wanna check if "last discovered" date is greater than 30 days of the current date. please help me to rectify below script. will client script applied on database instance class is applicable to all its child classes? i wanna make it applicable to a...
To bring task number link in email body of parent notification .
To bring task number link in email body of parent notification . Notification on parent table should be like : TASKXXXXX(On clicking should navigate to this task) has been created for this ticket . Kindly approve. I wrote below mail script and trie...
Add additional assignee list in change request
Hi experts, When a change task is created under a change request, then the assigned to from the change task should be populated in the parent change request in additional assignee list. If multiple change tasks were created under change request all t...
Resolved! How do I create a report for a catalog item
Hello Community, We created a new form for our service portal that uses the INC table. This form has a collector list field labeled "Which room has the problem" to choose a classroom from. How do I make a report to pick up that classroom data that th...
Resolved! Please suggest...How to show Display name details on Catalog's user criteria
Unable to create user criteria under Available for tab in Catalog Item. Display Name is showing grayed out.
Resolved! Fix script to change a group in the incident form
Hello everyone, Please need your help creating a fix script that will change the assignment group from the current one to a different one from the beginning of time, I have been checking scripts but the ones I have found are just to update last year...
It is possible to update the flow designer properties
Hi Team, in the flow designer properties we have a option called "run as" with the options 1.system user 2.user who initiates session. but it is possible to set for a specific user like if "it integrator" user needs to set as run as. can anyone sugge...
Migrate CMDB from one instance to another
Hi, We have built a CMDB system in our instance and want to migrate it to other instance. We can't clone the environment as there are other application we don't want to move to other instance. What are available options to migrate only CMDB to anothe...
How to show 'flag article' button when article is published
Hi All, I want to show flag article button when an article is published. Currently, i am not able to see the flag article button. I checked the relevant properties, they all are set to true. Still i am not able to see the flag article button. So the ...
How to set values into single line text based on another field selection
I have requirement where I need to populate values into single line text "AD Groups to remove" based on another reference field. But in the single line text field we have a default value. So we need add another values based on the field based on the ...
