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Resolved! Annotation for each item under the select box

Hi, Is it possible to display an annotation for each value under the dropdown in the select box of catalog item? if not, what is the alternative for me to show some text if I select a particular value? Kindly help. Regards Suman P.

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How to change the background color(blue) of caller Id on incident form if user is terminated (terminate is a field on sys_user table). Configure style is not working on it as caller id is a reference field.

How to change the background color(blue) of caller Id on incident form if user is terminated (terminate is a field on sys_user table). Configure style is not working on it as caller id is a reference field. So the question is how to change a referenc...

Manju Rani by Kilo Explorer
  • 715 Views
  • 1 replies
  • 0 helpfuls

Copy data from String Field to HTMl with proper format

Hi All,   I have a String field , which has a defaut value as:- 1.Issue : abc 2.Business Impact : abc 3.Mitigation or actions taken : abc   on submit of this form, its get copied to a HTMl field, but the format is bit different like shown below. Is t...

Priya75 by Tera Contributor
  • 1269 Views
  • 7 replies
  • 0 helpfuls

Copy - Paste on additional comments

Hi! We are having an issue with copy-paste functionality on additional comments and work notes from the Technical User Interface.When some user from our customer tries to use copy - paste feature on the activity tab, it does not work for them. I, as ...

Paola2 by Tera Contributor
  • 903 Views
  • 1 replies
  • 0 helpfuls

How to fetch related list record value from related list

Hi All, In a knowledge article form, there is a related list called "Blocks", Whenever the Knowledge blocks are added to the article body, It will added to the "Blocks" related list, so I need to fetch the knowledge blocks records from the "blocks" ....

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MS17 by Tera Contributor
  • 2476 Views
  • 6 replies
  • 0 helpfuls

Resolved! How to fix consumers login issue - CSM

Hi all, Some one please suggest me solution for below issue.   importing consumer information into Consumers table [csm_consumer] using with ExcelSheet.   so we can track it in ServiceNow, but where you don't ever expect those users to log in to your...

Supriya25 by Tera Guru
  • 983 Views
  • 4 replies
  • 0 helpfuls

Resolved! Auto Assign Incidents Using Advanced Work Assignment

Hi all, we have installed the Advanced Work Assignment for Incident plugin. We want to use Advanced Work Assignment on incidents but we want incidents to be auto-assigned to an Agent after it has been routed to them. The problem is that the Agent has...

Justin21 by Tera Contributor
  • 1383 Views
  • 1 replies
  • 1 helpfuls

Resolved! Assume, I have created an application in App Engine Studio.. now how should I move it to test and prod environment and which is the best practice?

Assume, I have created an application in App Engine Studio.. now how should I move it to test and prod environment and which is the best practice? Generally, if I create/udpate anything in global scope I can use update set.. Similarly if I create any...

Sathwik1 by Tera Expert
  • 912 Views
  • 4 replies
  • 4 helpfuls

Resolved! Catalog item fields should autoPopulate by email Link.

Hii everyone, 1. Create a Notification and trigger daily Via scheduled job. Condition: If User’s Manager is Inactive send Notification to manager’s Manager. 2. Create a Catalog form. Make 3 fields (Inactive manager- Reference type)(New Manager-Refere...

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Anjaneyulu1 by Giga Contributor
  • 928 Views
  • 3 replies
  • 1 helpfuls

Resolved! Upgrade instance when Mid Server is not accessible

Hi all, I am in the middle of upgrading my Sub-Prod instance to San Diego. As a best practice, I cloned my Prod instance over the sub-prod instance to make sure everything works the same. However, I have a separate mid-server for the sub-prod instanc...