Emergency change is not reverting to new state after rejection

FZ Tech
Giga Contributor

‎10-07-2022 07:09 PM

When an emergency change is rejected, it is not reverting back to New state and moving to next state. Checked flow designer flow and approval policies but couldn't find anything.  We are using San Diego version. 

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AnubhavRitolia
Mega Sage
Mega Sage

‎10-08-2022 12:22 AM

Hi,

 

There is OOTB Workflow for Emergency Change. Check that after rejection below activities are present:

 

AnubhavRitolia_0-1665213738800.png

 

 

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

Thanks
Anubhav Ritolia
ServiceNow Rising Star 2023
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FZ Tech
Giga Contributor
In response to AnubhavRitolia

‎10-08-2022 06:01 AM

We are not using workflow. We are using out of box flow from flow designer.

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Saurav11
Kilo Patron
Kilo Patron

‎10-08-2022 04:39 AM

Hello,

 

Have you customized anything because as per OOB flow in Emergency change if a approval is rejected it will move back to new state just now tried it out.

 

let us know if you are using a custom flow or policies.

 

Please mark answer correct/helpful based on Impact.

 

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FZ Tech
Giga Contributor
In response to Saurav11

‎10-08-2022 06:14 AM

I don't see any customization in flow. Actually, I am not seeing any activity in the flow that sets the state value. I know in old workflows there is an activity that sets the state value to New after change being reject. I don't see that in the new flow in flow designer. I am not sure how state value is being set now.

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