Emergency change is not reverting to new state after rejection

FZ Tech
Giga Contributor

‎10-07-2022 07:09 PM

When an emergency change is rejected, it is not reverting back to New state and moving to next state. Checked flow designer flow and approval policies but couldn't find anything.  We are using San Diego version. 

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Saurav11
Kilo Patron
Kilo Patron
In response to FZ Tech

‎10-08-2022 06:50 AM

Hello,

 

I just checked and it seems there is no flow or logic for rejection in the current flow designer for emergency change.

 

Saurav11_0-1665236580780.png

 

Also i cannot find this action which i think controls the approval flow in action maybe ServiceNow has not given the access to it.

 

Saurav11_1-1665236999994.png

 

 

Please mark answer correct/helpful base on Impact.

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AEterni
Mega Guru

‎10-09-2022 07:59 AM

Can you include a screengrab of the Flow?

Can you include a flow execution of a change? Maybe we can see what it does after the rejection.

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