Hi!
I have a company OOB instance, the story is to configure some features to Emergency Changes, the problem comes when i try to make an Emergency change Lifecycle OOB.
1. I select to Create a New Emergency Change, then I complete the fields as expected, Assignment Group, etc.
When I save the record then the UI Action 'Request Approval' appears as expected.
Problem: When I select the Request Approval it goes through Authorize but jumps inmediately to Scheduled state, no state models configured, just things that are obb like Flow.
What should I do? What makes this jump? I tryed in a developers instance and it follows the correct way, New Authorize (CAB approval)...
Thank you!
I followed your steps and look into more deeply, I found that all the members of the group were Locked Out/Inactive.
About the plugin, yep! The browser where I works is Ghost, yuo can have about 5 free different sessions, and I installed in the browser the SN Utils plugin.
So for now this is solved! Thank you James and greetings from Mexico City.
I followed your steps and look into more deeply, I found that all the members of the group were Locked Out/Inactive.
About the plugin, yep! The browser where I works is Ghost, yuo can have about 5 free different sessions, and I installed in the browser the SN Utils plugin.
So for now this is solved! Thank you James and greetings from Mexico City.
