Encode/encrypt URL Parameters

[mike_coletti]

Hi,

We have an integration between ServiceNow and Bomgar.   One of our record producers is responsible for launching a chat window to Bomgar.   The "Start Chat" button within the record producer generates a Bomgar URL and contains parameters.   We want to encrypt the parameters passed.

How can we do this?   Do we use the "encodeURIComponent" function on the ServiceNow side?   What will have to be done on the Bomgar side?   Obviously they would need to decode or decrypt to get the values.

Thanks,

Mike

[Chuck Tomasi · Accepted solution]

Hi Michael,

You are on the right track. It's been a while, but I believe encodeURIComponent() or encodeURI() will do the trick for you.

As for what needs to be done on the Bomgar side... I have no information for you there. Bomgar support should be able to help. We've done integrations with them a lot (even internally at ServiceNow)