I'm dealing with a scenario where a record created from a RITM is being cancelled every time the RITM is cancelled. However, this is not the expected behavior and I'm having trouble finding the automation behind this rule. In SN is there any specific...
I am looking to generate a detailed reassignment report in ServiceNow for incidents that were initially assigned to a specific assignment group — let’s call it Group A. My objective is to identify and analyze all incidents that were originally route...
How do gtt the reassignment report in Servicenow
Howdy y’all, I’m a fire analyst, not an IT guy, so bear with me while I try to make heads or tails of this data mess. I’ve got a metrics table (incident_metric) that tracks who’s working on incidents, and two SLA tables (incident_sla and u_all_task_s...
Hey all, I am building a database view for a customer that gets all Dashboards (par_dashboards) from the new Platform Analytics and displays all data visualizations so that we can get a sense of when DV's were either last updated or run. From there, ...
i have a multiple check box under labels in catalog form so which check box is selected i should get it in email notification
Does anyone know if there is a way to set some standard fields for all users that are submitting changes? specifically - the conflict detection - we would like to set the columns to some defaults, but it looks like they're all available to be persona...
How to create a report on changes that have the same approver for both the ABC Group and the XYZ Group.
After For each item step, approval is going one after the other, I want to trigger all approvals at a time, how to set up to trigger all approvals at a time
Hello expert.1. How can we trigger a flow only for Normal change for a specific category when Approval is requested ?2. I have created an action it is return user "available time = true/false". (It will pass true when user available hours/schedule an...
For all impacted carriers except for Kaiser ASO, ROM Task opened exceeds 5 BD and should continue till the ROM Task is CLOSED. This is to increase the governance on ROM Tasks closures. The email content can read "ROM Task is OPEN. Please take immedi...
We have a request to create a field "xyz" to enter number of days in [ast_contract] table, this field will count how many days left to "End Date" field. then send a notification/reminder to "Manager" field. Ex: a contract end date is "31/12/2028", i ...
Hello Team,When we click on any widget, it is highlighted with a border as shown in the attached image.Can we remove it? If yes could you please guide me where exactly in html/css section of the widget we need to make the changes?
Hello @all ,I have the solution itself, but I'd appreciate some guidance to fully grasp its underlying mechanics and how it functions. Requirement - Basically the "Republish" button on kb article is not accesible for ownership group members it was on...
