Resolved! Migrating KB articles with versions
I have 20 kb articles in dev instance with versioning. How can I migrate it to Test environment without losing the versions? Will a simple export-import do the job?
Forum Posts
Carrying a field over to a new reference record
I have a reference field on the incident table. When opening the reference list from the incident table, I have it setup to filter only records that match the Caller ID on the incident table. When the new record button is clicked and the New Record f...
Resolved! Can Users Set Their Own Delegates in the Service Portal?
Hello Community,Is there a way for users to set or change their own delegate (e.g., when they're going on vacation) directly through the Service Portal? I’ve been looking around but haven’t found where a user can do this themselves.Do I need to enabl...
Where we can use the event parameter (which places we can call parametters)
Hi Team,gs.eventQueue("Event Name",current,parm1,parm2);In the above script, we will utilize server-side scripts (e.g., Business Rules, Script Includes, UI Actions, etc.). By leveraging these server-side scripts, we can pass parameters like parm1 and...
to avoid to create duplicate problem records from the major incidents
I have a business rule written that whenever a P1/P2/Managed P3 incident is resolved then a problem record will be created automatically. The problem record is being generated correctly (like major problem will create for P1/P2 incidents is resolved ...
Need to create a table with a column type Time with hh:mm
I create a table. But I need to create it in hh:mm format, how can I do this?
Resolved! Variable attributes on Reference to sys_user table
Hi Everyone, Working with a catalog Item. I am trying to use a reference variable to the user table but everytime I type something it always mataches on email ,first name or last name. I am trying to to make the userid autocomplete as well. I've trie...
What can the import_admin role do?
We have a user with the import_admin role. The description against the role says "Can manage all aspects of Import Sets and imports"We need to ensure that this does not mean the user can make code, or configuration changes. Does this role gives the u...
Creating a folder for the knowledge base articles
Hi All,Need your help to achieve the below snapshot requirement in knowledge article and provide solution for the same.
Predictive Intelligence Working
Good Day Everyone, I have some questions as per below with regards to Predictive Intelligence. I only pickup 3 Business rules for Predictive intelligence, they all relate to the application "Change Management - Predictive Intelligence Core", how are...
Do we have set limit appoinments in Walk-up experience Schedule appointment
Hello Team, We have created scheduled appoinments in the walk-up experience, when we set to each slot with 15 minutes time slots then it taking up to 96 time slots only, we have walkup available till 5pm but from wednesday after 3pm it's not showing...
Resolved! Is a Change Freeze necessary in ServiceNow?
I work for a financial company. We have a Year End Change Freeze. Looking for other folks opinion if its necessary to have a freeze on ServiceNow applications. Is the freeze an antiquated idea? If you do institute a freeze that includes ServiceNow a...
Resolved! In ATF, I want to create a new incident task under the incident what steps should i use to do it
Hi,In ATF, I want to create a new incident task under the incident what steps should i use to do it. How to create a Noc incident task by clicking on the New button under the related list.do we have any step for that? Thanks,
Auto Numbers in assignment_id field on Catalog Item.
Auto Numbers in assignment_id field on Catalog Item.I have a requirement on Catalog Item, There is assignment_id field on catalog, I want to auto populate Serial number on that field like INC0001, whenever user opens this catalog item on portal.Anyon...
Resolved! Reopen a Closed Change
Hi,I wanted to know if it is possible to reopen a change ticket. If so, how?
