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i want combined two existing catalog form into one single form

i have two catalog "onboarding form "and "new hire form" i want to make one single forms instead of both form "Digital onboarding " using all existing variables and workflow without single change .if user select onboarding need to visible related var...

poco by Tera Contributor
  • 832 Views
  • 7 replies
  • 2 helpfuls

Service Now is not receiving Automatic reply mails from outlook.

Hello Experts,Issue is:  Service-now is sometimes receiving an Automatic reply mails from outlook and sometimes it does not receiving in the system. Like if I set Out Of Office auto reply in my outlook, the notifications which i receive from service-...

V_PRB by Tera Expert
  • 2111 Views
  • 14 replies
  • 0 helpfuls

Dependent Choice List Not populating

On my form I have 2 fields (Program and Segment / Task Order) from choice type columns in the same table.The choices for the Segment / Task Order field are dependent on the choices in the Program field.When I preview my form these two fields' choices...

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Jedemille by Tera Contributor
  • 414 Views
  • 2 replies
  • 0 helpfuls

Dashboard Calculations

Hello All,I'd like to see if anyone can help.I am creating a new ServiceNow dashboard for our team and I've been asked to create a Single Score value based on the results of 2 other Single Score values. Is there any way to do this without access to P...

Resolved! Group management and change practice

In our environment, I am responsible for Group Management in ITSM.  New groups are created by our platform core team, supported by a request item as this would be an auditable activity.  Operationally, we modify (add / remove members or retire) group...

Diane22 by Tera Guru
  • 690 Views
  • 1 replies
  • 0 helpfuls

Resolved! Global Search - Can it include Closed items?

The Global Search (magnify glass in the top right corner) shows search results for Open and Closed Incident records, but all other record types (Change, SCTASK, etc) are Open or Active only - is there a way to update to show all records not just Open...

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carlav by Kilo Guru
  • 2325 Views
  • 6 replies
  • 0 helpfuls

Flow Queuing Issue

Hi team,At times, my flow gets queued and takes around 30 minutes to process. Is there any specific reason for this, and how can I prevent it from being queued?

monica190 by Tera Expert
  • 277 Views
  • 1 replies
  • 0 helpfuls

Latest incident metric from list

Hi, I'm querying the incident metric table , to get the assignment groups (not part of an exception list) of an incident.How can I get only the latest one (see yellow marked) for each incident from that list ? (a kind of max start date)  

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naddiel by Kilo Contributor
  • 229 Views
  • 1 replies
  • 0 helpfuls

Knowledge Error messages

Hi  Has anyone come across an issue with Knowledge and post a question? It has been identified that when clicking on the Post a question we now receive 5 error alerts  Has anyone come across this and ways to resolve? Cheers  

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Karl F-V by Tera Contributor
  • 262 Views
  • 1 replies
  • 0 helpfuls