Hi All,I’m trying to generate test records in the problem table with backdated sys_updated_on values so that they fall under the purge rules (older than 4 months).Here’s the script I’m using: var startDate = new GlideDateTime('2025-07-14 10:00:00');...
Hi All, When a ticket is created from third-party servicenow, I want to fetch any attachments associated with it. We are using Integration Hub and have various attachment-related actions available.Could you please advise which specific action should ...
Hello All,When a catalog item is requested, two different SCTASK records are generated — one assigned to Group A and the other to Group B.If the logged-in user (or impersonated user) is a member of Group A, then the variables on the SCTASK assigned t...
I have migrated my kb article from source instance to target instance using update set now my problem is suppose if the migrated article has same article number which is already present in the target instance it will create duplicacy of article numbe...
Hello Community,How to decrypt the user password using script ? I am trying below script but its not working var gr = new GlideRecord('sys_user'); gr.get(gs.getUserID()) var Encrypter = new GlideEncrypter(); var decrypted = Encrypter.decrypt(gr.user...
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HelloWe are in the process of building a catalogue for PPE Items.As PPE items can be requested by anyone in the organization.People requesting PPE do not use computers.Therefore we are looking to setup a permanent kiosk or tablet capability so people...
Hello, We originally set up our integration with Virtual Agent and MS teams using the pre-published app route, meaning we have a 1:1 mapping between the Azure tenant and our production instance. We would like to do more development/testing around thi...
When moving multiple update sets at one time, what might you do to facilitate the move?A. BatchB. VerifyC. TestD. Preview
Hi All, I'm looking for some advice please. I'm trying to create a new report and use "opened by.department " as a filter condition. I believe this is possible as shown in the first screenshot (this is not my report). When I create a new report an...
Hi I have catalog form having two variables Start date and End dates, If selected End date should be greater than 5 days then only it will trigger approval to USER1 otherwise skip the approval How can we configure this in Flow designer? Thanks
existing flow detailsAssignment Group / Tech Org: Release managementPriority: 2Work note on incident: "This incident has been downgraded from Priority 2 (P2) to Priority 5 (P5). If escalation is required, the support engineer must follow standar...
Hi All,I have a question please. can we add QR Codes to home page for mobile app. Its for ow Mobile app and its not for bar code scanning. I want to create a QR code in Servicenow. Do we have a functionality to create a QR code?Any help would be appr...
I have a requirement to have a UI action on incident table Affected CI related list which should popup ui page and populate the list of CI's that are related to the configuration item of the incident, currently I have created the logic where I am pas...
I created an UI action named resolved on my custom HR case table, but my UI Action is not working as per my requirement, I am trying to make resolution notes field mandatory and also after running client script, I am makking the state resolved, but s...
