Error in assigning RITM stage in flow

[Mahesh Kumar2]

Hello,

When i am trying to add stage in flow to set it for an RITM based on the output state value which is generated from the catalog task states, it is not working properly. for example: If my catalog task is closed completed, my output state value is complete. When i am trying to update RITM with that value on condition based, flow is working correct, but Stage assignment is not happening properly as you can see in this screenshot - it didn't went into output state is skipped condition but stage is set as closed skipped. This is happening only with this flow. I am confused. Does anybody faced similar issue before? Please help.

[amaradiswamy]

Hi @Mahesh Kumar2 

Can you click on update record for the else path to check what values are being updated.

For the flow, check the flow stages and backend values by clicking on 'more information ' icon on the flow header

[Mahesh Kumar2]

In else path i am just setting RITM state as closed complete and added the stage as completed and i have validated the Flow stages and those seems fine.

[amaradiswamy]

Can you try setting the stage value in "Update record" step, just to check if this works.

Go to RITM and see the history to check if some other rule is overriding the stage value for this particular catalog item

[Mahesh Kumar2]

Yeah, i tried it before. But unfortunately each stage backend values are getting updated and those are not reflecting in stages. PFA below SS FYR.

When i close complete the task, RITM will update as above.

Once i refresh RITM, it will show the backend value on Stage. Not sure why.

When i do this explicit assignment of Stage value in update record, Stage steps are not reflecting as in above SS. Not sure how things are working here.