Error in data collector job

PoorvaB
Tera Contributor

‎03-03-2025 01:55 AM

Hi Community,

 

I have a data collector job which is collecting data with an error as below:

PoorvaB_0-1740995636457.png

I checked the system property 'com.snc.pa.dc.max_row_count_indicator_source' value, its 5,00,000.

Its collected successfully in dev and test instances. I am only getting this error in prod.

 

How to resolve this? I know that, on the indicator source we can check the override record collection checkbox and add the value there. Currently its, 50,000 added there.

 

Need help to resolve it quickly.

 

Thanks

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12 REPLIES 12

Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-03-2025 01:58 AM

Hi @PoorvaB 

 

I think logging a now support case is good way here. 

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PoorvaB
Tera Contributor
In response to Dr Atul G- LNG

‎03-03-2025 02:04 AM

No, the solution i suggested is correct but i just need proper help here in this case.

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Ankur Bawiskar
Tera Patron
Tera Patron

‎03-03-2025 02:13 AM

@PoorvaB 

seems you have reached the limit and are not allowed to fetch more.

check this

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0965819 

https://support.servicenow.com/kbid=kb_article_view&sysparm_article=KB0725638 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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PoorvaB
Tera Contributor
In response to Ankur Bawiskar

‎03-03-2025 02:28 AM

I have checked these articles already but not sure if override records collection value will work here. If i need to change that then what should be the value there?

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