Error in data collector job

PoorvaB
Tera Contributor

Hi Community,

 

I have a data collector job which is collecting data with an error as below:

PoorvaB_0-1740995636457.png

I checked the system property 'com.snc.pa.dc.max_row_count_indicator_source' value, its 5,00,000.

Its collected successfully in dev and test instances. I am only getting this error in prod.

 

How to resolve this? I know that, on the indicator source we can check the override record collection checkbox and add the value there. Currently its, 50,000 added there.

 

Need help to resolve it quickly.

 

Thanks

12 REPLIES 12

@PoorvaB 

please raise a HI ticket.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

any suggestion from your end for the record collection value?

@PoorvaB 

please check if the indicator source is configured correctly and it actually is fetching this huge records

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

The conditions are correct only. The report is for app usage, where i have added conditions as application is custom, application name is xyz and updated on last 12 months. The app is completed new so there shouldnt be any records. The users who has accessed the app in last 2-3 days those only should be there as this app went live this saturday.

if i will add these conditions in the indicator source itself then will it pull only relevant data for the custom app itself?