Error String, email_address_filter_reason = illegal address

[Marco Tolu]

Hi
I'm having trouble receiving some mails in my ServiceNow instance. 
When I receive an Email ServiceNow puts it in the 'Ignored' state and gives me an error string like this: 
'Email set to ignored because of disallowed from address, email_address_filter_reason = illegal address'. 
Can someone help me?

P.S. I noticed that the Email header contains this:
"From: "AUTO_MAIL xxx@" <ddddd.it xxx@ddddd.it>"

[Voona Rohila]

Check below properties

 

Useful Link: https://community.servicenow.com/community?id=community_question&sys_id=fcb7fe49db7e2810fb4ae15b8a96...

[Marco Tolu]

I can't see this property in my instance.

[Voona Rohila]

Only admins can view them. Check for these properties in 'sys_properties' table

• glide.pop3.ignore_headers
• glide.pop3.ignore_subjects
• glide.pop3.ignore_senders

[Marco Tolu]

I can't find them, maybe it's because I'm in Paris?