Hi there, I am currently tasked with a project regarding creating a PDF from the contents of a catalog task for our Service Desk to print out when they are completing a build task. Currently, I haven't seen anything on the forum about it, but does an...
Hi. I'm trying to get the age of an Incident from Duration and/or Business Duration but neither provides that info until the Incident is given a Closed Date/Time which is OOB. Does anyone know how I can get that info without Resolving or Closing the ...
Hello, I just want: If user has closed completed a catalog task VIA ServiceNow THEN they should be required to enter EITHER worknote or additional comments. - If user provides additional comments then worknotes are not required- If user provides work...
I am attempting to write a client script to cover all artifacts in the task table. Upon change to state to any of the closed states (I believe out of the box they are 3, 4, 7, 8, 5, 6, 106, 107, 157), have the script check the parent to the child and...
I started receiving this error on Friday morning and not sure what is causing it. I upgraded to San Diego friday evening so im not sure why all of a sudden this started friday morning. I have received 21k repeat errors already today referencing di...
I tried to rename a select box option (from 'Services' to 'Services & Support', then to 'Services and Support') and something broke. It now lists 'Services' though that option no longer exists and it also lists 'Services and [or &] Support') but that...
I have created a record producer named demo approve item , it should create a requested item , which will go for approve , if the request is approved whatever data we have in that record, it should get updated in destination table .
Hi Everyone, The AD team has created a field at their side. And we at service-now side has created the same field in users table. But can someone let me know the process how to update the field present at service-now side when LDAP sync is done. In ...
Hi, When building a change request item (record producer) in the Service Catalog, what is the best-practice for granting a non-admin user the ability to read from the 'cmdb_ci_service' table? For context: I have created a variable on the Catalog Ite...
Hi, I've configured flow, and based on the conditions met on a record, it needs to send email. In the email i need to insert the record which matched the query as a hyperlink. Can some one help how to insert the record as a hyper link RITm number in...
Hi All, We have a two user criteria in which one is country based and another one is role based. To explain the scenario in detail, we have applied a country based user criteria under not available for to a catalog item as it should not be visible to...
HI team, I have to copy attachments from HR case to HR task. I tried below code Table : sn_hr_core_case After BRule with inssert and update. code should be:var sysID = current.sys_id; var CopyAttach = new GlideRecord('sn_hr_core_task'); CopyAtta...
Hi All,I'm facing one issue. We are doing bidirectional eBonding between two instances to copy incident records using flow designer and "ServiceNow remote instance spoke" and created flows on both the instances. However, the issue is it is going in ...
What are the common roles and responsibilities of CMDB administrator and developer?
Hi Team, Inside incident form, we have customer field which is reference field of user table. when we search for a particular user by lookup using list, we are not able to find the user but when searched globally in the user table, we can find the us...
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