Hi All, Could you please help me on ACL's Hide "Leaders" group incident records if logged in user is not a member and rest of all incidents should be visible in normal . "Leaders" group members should be see all incidents with out restrictions
Hi, I am loading data using a transform map ,I unchecked the "run business rule " on transform map . The thing is the numbering of field in the table is set in a business rule every time a new record is inserted with this function global.getNextObj...
Hi Team, I monitor incident tickets in my group queue in service now and based on Product I assign them to responsible teams. How can I automate this task, so end goal is I do not have to monitor my queue in service now every minute, whenever tickets...
Hi All, I have a record producer on custom table. Based on a value of variable on record producer form (if value already exists in table), the record producer should be aborted with an error message and should stay on the same form. How can we achiev...
Hi I have catalog item that should create a CR usimg workflow.. If i raise a ritm along with attachement, the attachement should be appear while the time creating new CR using workflow.
Hi All, There is need to decrypt user password and need to send it from ServiceNow to ITIM (IBM Tivoli identity manager) in string format. I am trying to decrypt password with below code but it is not working as expected. var Encrypter = new Glid...
We are attempting to show a list of groups and a secondary field in a reference variable using [the attribute we used]. This is working, but we would prefer to have the group name to the right and our additional field to the left flipping the columns...
What is the use of contain roles in role?
Hi, Can anyone explain when do we get 'Action not Authorized' message while clicking on UI Action?
Hi.I have domain separated environment for MSP.MSP analysts may access dedicated customers, not all.Groups however are global, so e.g. "Desktop" group may have Analyst-A that works for UK customers and Analyst-B that works only with US customers.(In ...
Hi all I'm pretty new to all of this and just working my way through a load of the training. A bit stuck on task 3 of the ITSM Implementation Simulator though. Specifically: 1. Set the following fields to be mandatory AT ALL TIMES for incident record...
Is it possible to display multiple columns of data to be able to have a list collector that provides the userid, full name, and title. Right now I'm using the list collector and pulling from the sys_user table, but that is only displaying the full n...
Hi, How to display an info message for the service Now Portal when the incident form resolved state changes to the closed state. Regards, Priya
I have created an transform and I choose the target table as "sc_target" and I have created the onBefor transform map script as below var cart = new Cart();var item = cart.addItem('10dacbc1db3b6300bdb98edf4b9619ee');//Set Variables in your Cart Ite...
Notes on Auto Resolve when in Awaiting User Info stateWhat we wanted: when in the Awaiting User Info state, the user is prompted for a reply after 3 days, and if no response after a further 2 days, the call is moved into the Resolved state.There's be...