Hello, I have a catalog item linked to a flow. The flow is configured such that an approval is sent and if it gets rejected, I set the state to closed skipped and stage to request cancelled. The problem im facing here is that the approval got reject...
I have enabled the risk assessment plugin . As a part of the installation. there is an OOB Change Risk Assessment which gets created in the system. Whenever I am making any change to the assessment questions , the "Risk Assessment" ui action on the ...
i have a requirement: There should be a ui action: transfer it to hr on incident form. When user clicks the button, a popup window should open asking for confirmation : are you sure you want to transfer the ticket. Pop up should contain 2 options yes...
I would like to add and remove multiple service offerings in list field type from service offerings added in incident related list. Like Users will add the different service offerings from the incident related list and these data should be added auto...
I would like to know how to overwrite image fields using a script. I am trying to import a data with an image field and here's where I am at right now. (function runTransformScript(source, map, log, target /*undefined onStart*/ ) { // Add your code...
I have created a UI action to create another ticket. I need to make some fields mandatory to create that ticket. So if mandatory field is empty and when clicked on UI action that should not work. I need to make that in UI action script. Can anyone he...
Hi All, I have a custom field "Primary group" in user table which is reference to group table. There are some particular group if the user is added to any of those groups then his primary group will be auto-filled with that group. I tried to achiev...
Is it possible to restrict the ACL to only one particular view on a table? Ex: In a incident table we are having three views, now I want certain ACL's to work only on one view.. is it possible>?
Hi Team I have a requirement on approval form (sysapproval_approver) to tweak the section of UI Macro to include one addition column (Business app) based on the catalog item for which the approval record is created for. This must be applied only for...
1) I need to upload a record(xlsx) to a table via data source using flow designer. 2) The record should be ordered form service catalog item. 3) I have already created data source and transform maps. 4) I have partially done my requirement like i hav...
Does anybody know how or from where the event ci.change.unplanned is triggered in case any update is done on ci which is an application service without any change related to it ?
Hello, Any suggestions on how to incorporate a Post Implementation review into SN as part of the change mgmt template? Our thought is to make it a change task type and that way it can be launched from within the change that we maybe reviewing. We'r...
Hi all, one of our Users encountered a little problem that I can´t seem to fix. Since he logged in today his standard view for all Incident Modules is "Incident Manager". He cannot select "Default View". Where can I find the problem? Thanks in adva...
Hi All, I wrote a UI policy to make all fields read-only when the Catalog task state is completed. But while changing the state only all fields are getting read-only (refer attached print screens). As per the requirement after saving the form fields...
I am using switchtopic() to switch topics but When I use this function, Option to start a new conversation is not coming in virtual agent. See below image: Now, I want to use topicDiscovery() to switch the Topics but I do not know the exact syn...
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