How to remove (*Indicates required ) from the portal.
I want to remove the instruction (*indicates required) from the service portal when opening catalog item in portal, Please check the screenshot.
Forum Posts
Resolved! Need to configure a notification when incident was opened on behalf ?
Hi All, Actually i have a requirement that we have two fields caller and logged user, So whenever i request a incident on behalf of someone i need to sent email to caller? 1.And here two conditions are there like if caller and logged user same then w...
Resolved! Active groups with no members and Roles
I wanted to filter out the active groups with no members and roles. I navigated to sys_user_group and when i tried out the filters, i could get the active groups with no members. But i cant filter out the groups with no roles. I tried the filter 'Gro...
Resolved! Background script having setWorkflow(false) isnt updating the work notes
Hi All, I am facing issue where Background script having setWorkflow(false) isn't updating the worknotes of the incident. Below is the script, var inc = new GlideRecord('incident'); if(inc.get('problem_id', <sys_id of the problem which is related wi...
Resolved! GlideRecord to GlideAjax in OnChange Client Script
Hello, I am trying to modify the existing script from GlideRecord to GlideAjax in OnChange Client Script. Below is the Code. function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; } ...
Resolved! How to achieve list of roles of a user?
Hi all, How to get list of roles belong to the user in drop down in catalog item? Please suggest me the script include and catalog client script to achieve this requirement. Thanks
How to post an adaptive card to Microsoft Teams?
Hey guys, I'd like to post a message in form of a customized card to a specific MS Teams channel whenever a knowledge article is created/updated. I tried doing so in flow designer/integrationhub (starter package/MS Teams spoke) using a webhook url. ...
How to Change the date format to DD-MM-YYYY
Need to change the date format to DD-MM-YYYY. I am having one variable Leave date in that there is by default YYYY-MM-DD.Need to change it to DD-MM-YYYY Please find below ss and guide me in this.
How to show Activity Log in Portal?
Hi, We have this table for requests and it's not extending to any table. I'm trying to get the activity logs appear on our service portal showing all the changes that happened to a specific request and should have the same look as the OOTB Ticket Con...
SLAs on Incident Tasks
We want to encourage the use of incident tasks for complex high priority incidents where the work of multiple teams is required in parallel / in collaboration. However incident tasks do not seem to have SLAs attached. The Incident Task form shows a P...
Set RITM to Work in Progress
Hello Experts, I wanted to set RITM state to "Work in Progress" when any catalog task state of that RITM is set to "Work in progress", I have written the below script "after" update BR on Sc_Task table, It works as expected but some Random blank RITM...
User Criteria - Only relevant company knowledge articles visible to users
Hi All, I have a requirement like users can able to see only their company knowledge articles, It requires a new field 'opco' in knowledge article and matching this with logged in user's company. I have tried user criteria and added to 'Can Read' Tab...
Resolved! Incident - On Hold Reasons
Hi, Is anyone able to give me information about the Incident on hold reasons? I was talking to a customer and mentioned about 'Awaiting info' and then realised it was no longer there. In my San Diego instance I have 'Awaiting Evidence' but my colleag...
Resolved! How to check attachments upon submitting catalog item?
Hi, I have a query regarding attachments its always having a confusion with attachments. While submitting form we need to check if user has attached 2 attachments we should allow to submit else abort the action. How can we achieve this requirement an...
Resolved! Make field mandatory in Survey
IIf some options from ( very dissatisfied, neutral, satisfied etc ) are selected from a survey, I want other field to be mandatory. Can we do that?
