Hello I need to remove Author name and Image from KB Articles in the system and from Service Portal? I have viewed other community topics regarding this issue: -commented lines in kb_view UI Page did not help Can anyone have idea about this? Regards...
Is it possible to attach the original email that auto-generated an incident to that incident? What we see is that the body of the email is moved to the incident description, and any attachments in the email get attached to the incident. What I'd li...
For admin it is Working Fine. But with Change manager role someone is not able to change that specific two fields as below-
What is the use of gr.get() and gr.addQuery() ?
Hi All, I have a requirement where i need to change from email address on reply , reply to & forward button on activity stream, Can somebody let me know. On click of reply , I want to change from email address
We are trying to use variable with type list collector and reference it to the question_choice table so we can manually define the choices of the variable without having to create a custom table (which is overkill for a few custom choices we need). ...
When a ITIL user view's Open Incidents they see a Caller Field. If they click the name in the Caller Field they are taken to that User's Profile and are able to edit information on that, this creates a Security Issue for use.This also occurs when in ...
Hello, I have scoped application in which have one record producer which creates Request from portal. While submiting the request we are getting some errors as below screenshot. Please anyone can help. Thank you!
Hi, Coming across using the MRVS and wish to calculate the total amount for the number of books as shown in the pic. Appreciate if anyone can enlighten me. I did do a checkup from this post but can't really get the idea.
Hi experts, The Assignment group in the Standard Change template is not working as same as on the Change form. The Assignment Group in the change form shows few user groups as below. But the user groups in the Standard Change Template shows all user...
Has anyone designed a solution to conduct quality checks on tickets within ServiceNow? Our Service Center has a couple folks that review tickets to ensure proper notation, routing, categorization, etc. At this point they are just adding a work note t...
Hi All, How can we create outbound REST web-service to allow third party app, to retrieve only specific set of records(like 10 records) and at 3rd party side when user hit Next, then provide/send next 10 records? is it possible to achieve? Many tha...
Hello, I have enabled the VIP flag on the user record in ServiceNow and I am in need of some assistance with marking the flag as True for some users. I would prefer not to have to go through and manually check this flag if I can avoid it. How can I ...
Hi guysI have a requirement to send a cc notification to people in a group, the group of people could change depending on what is selected for example assignment group There is currently two people in this group. If I change the assignment group and ...
I have to see every day how many users are logging in with respective of every minute. for a period of 6 months