How to add helper text to the OOB Add Attachment Icon in the record producer. Help me on this.
How to add helper text to the OOB Add Attachment Icon in the record producer. Help me on this.
Forum Posts
Does Updateset capture Table index?
Hi All, Does Updateset capture Table index? Thanks, Srinidhi Munji.
How to take custom icons in Service Portal if relevant Glyph is not present ?
I want to add a custom icon from db_image table into service portal for which i created an instance option "image" and i am able to select the image. All i need is to select the icon if glyph is not selected in the service portal instance and it is s...
Resolved! Prevent the user to fill serial number that is already present in pc_hardware table for another asset.
Hi All, I am having a requirement on catalog task form. On the form there is two editable field hostname and serial number. Serial Number auto populates when hostname is filled but if the hostname is of a new asset which is not present in pc_hardware...
Resolved! Archiving old user reports
Is there a way to archive old reports (not PA) that have not been used for <6 months? These reports are from across different tables and database sources.
Client script to automatically reload and save/submit the form
Hello. I'm struggling with a client script which would automatically reload and save/submit the new form. Reason for that is, we have a need to display a related list on the form right when you open it. Since the record has to be inserted in the data...
Lock icon still visible even after hiding it in dictionary
I want approval groups field to be unlocked by default while opening/ creating a change request. I have added an attribute start_locked=false in the dictionary entry of approval group. It's working, but the lock icon is not disappearing. I do not wa...
Resolved! Show UI action button based on logged in user company is same as company field on a form
Hi All, I want to display a UI action only if logged in user company matches the company field on form. If logged in user company is XYZ, and the company field on the form value is XYZ, then only UI action should be visible. Else, it should hide. Ple...
how to hide the choices based on roles using ACL
Hi, I have a requirement where Retired, Leased, Missing status should not reflect in list view to users who does not have "asset" role. For this, I am trying to create ACL. Please help to disable the list edit for the same. Regards,Lalitha
Resolved! Manual approval after manager approved
I'm looking for a recommendation on how to allow a user to manually trigger an approval to a person of her choosing. The basic workflow of this catalog item is that it first obtains manager approval. Once received, the coordinator then has to obtai...
Resolved! Inbound action script not working but works fine as a background script
Hello Community,Hopefully someone can help and end my mental suffering.I'm trying to setup an inbound action to create a REQ & RITM. I've been able to setVariables for everything (via script) from the email body text with the exception of one: -The e...
Get manager hierarchy
Hello All, I stuck on below issue:We have a Manager and Rank field on a user table. Rank is a numeric. We need to get a manager or managers manager whose Rank is 11 the dot walk can be at any level.example my Manager is Rakesh who has Rank 2, Rakesh'...
Need last view date report for all Published KA articles
Hi All, Need help to get last view or last use date report for all Published KA articles. Thanks
Resolved! An empty record is inserting into "core_company" table through a LDAP transformer
Hi, There is a "core_company" table for storing company data. There are empty records inserting into this table through a LDAP transform map and empty record only having the "vendor manager" field updated with the location field "hospital,Inc" which...
Adding prices based on a choice field type for a single record. How should I approach this?
So I have this record here and I am trying to add prices based on a choice, in my case the drink sizes (S, M, L). There would be 3 sizes with each of their own designated price. How should I approach this situation? One of the requirements is that th...
