Error:: Submit canceled due to a script error - please contact your system administrator when an ESS user submit an INC ticket.

[Hari1]

Hi All,

We upgraded the service now instance from Madrid to Orlando and when an end user(ess) user with no roles try to submit an incident ticket they see an error stating "Submit canceled due to a script error - please contact your system administrator".

I did try to check the client script and the UI policy but unfortunately didn't find anything that is causing the issue.

Can any help?

Regards,

Hemanth

[Dhananjay Pawar]

Hi,

Check this link,It may help you.

https://hi.service-now.com/kb_view.do?sysparm_article=KB0720671

Thanks,

Dhananjay.

[Yash Agrawal1]

Hello Hemanth,

Please keep your cursor on that red label.and click fn+f12 ->insoect will open ->go to console.

you will get to know why and from where like from which script you are getting error.

If possible please share a screenshot of the console after pressing fn+f12.

Please Mark it helpful/correct if my answer helps in any way to resolve your query.
Reach out to me if any more help required.

Regards

Yash.K.Agrawal

[Sajilal]

Hello Hemanth,

Have also faced similar issue many times, to solve the issue generally I open the same page in Mozilla/Chrome and checked the error console. We get this type of error when some client script throws errors. So please check the client script on your Table, for starters you can inactivate all and then turn on one by one to debug and fix this.

Please Mark as ✅ Correct if this solves your issue and also mark ???? Helpful if it helps resolve your problem.

Thanks,
Saji

[Ankur Bawiskar]

Hi Hemanth,

please check browser console error is coming when form is loaded or not

please check for some other view this issue is coming or not

refer below link for help

Submit cancelled due to a script error : Illegal access to getter method getRoles in class com.glide...

Generic error on form: "Submit canceled due to a script error - please contact your System Administr...

Regards
Ankur