how to create check boxes on incident form?
Hi,I need a check box on incident form. Can any one please help me with that.Regards,Uzma
Forum Posts
Resolved! In Table sys_user_group.list the field for Active Group Member and Active Member are empty ( group member count not updated)
Hi Community, I hope you can give me directions on this. My issue is on my DEV and QA environment, when were having issues creating access request thru the service catalog. The error message says that we can't submit the access request because the ...
Resolved! Some states don't appear when querying the task table
I have a user that is trying to get a view into all of her tasks (incident, change, it request, etc). She's trying to view the task list where the assignment is herself. She is trying to filter out states from incidents by using 'is not one of" awa...
when an incident is resolved by fixed by change . Change number is not showing up in fixed by change field.
when an incident is resolved by fixed by change . Change number is not showing up in fixed by change field.
Conflict detection and maintenance windows
Can anyone confirm that the "repeat_until" date on a maintenance window should be considered when conflict detection runs on a change request? (meaning if the date is in the past then the maintenance window shouldn't be considered for detection.) ...
Resolved! REST integration live examples
Hi, i am new in integration. can someone provide me REST integration examples (using third party app like JIRA), or somewhat videos links etc to get the concept clear.
General basic questions for new Service Management user
Hello, First post and a very new user. Using ServiceManagementSuite - Production. This is a series of general basic questions. Unsure if I'm in the correct Forum/Topic. Company is starting to integrate ServiceNow but we are having some difficulty wit...
Ticket Handled count report
I need a report where Ticket Handled count based on the user for a one group ex: in admin group, ticket is assinged to User A and then moved User B and Again its moved back to User A. now in the report, i need like this ticket handled by User A a...
Resolved! "No data to display" in Dashboard widgets and there is Data
I have PA plugin installed in my PDI yet there is no data displayed in my DB Is there something else that needs to be turned on? thanks
How to create a Incident ageing Report in the performance analytics widget?
Hi, We have an urgent requirement from the customer to create a Time series Incident Ageing graph in the Performance Analytics Dashboard. The X- axis would contain the days and the Y-axis will contain the count of the total pending incidents.. The ma...
Create a knowledge article using 'knowledge' checkbox in incident form
I am unable to create knowledge article from incident by ticking the 'knowledge checkbox' even after the incident is resolved. OOB 'incident create article' is present.
Resolved! How to create dependent variables in Multi row variable sets
Hi All, we have a requirement to create 3 variables in MVRS, Category, sub category and quantity. When a category is selected, only the sub categories associated to that category should be displayed. How can we achieve this? Thanks!
Resolved! Need to update 'CI' and 'Service' via background script for a Closed record. I see the record is getting updated but CI and Service is not showing on the record.
Need to update 'CI' and 'Service' via background script for a Closed record. I see the record is getting updated but CI and Service are not showing on the record. I am using the below script: var grchange = new GlideRecord('incident');grchange.addQue...
Resolved! Multiple Row Variable Set showing Catalog Client Script SyntaxError: Unexpected end of JSON input and Empty JSON Value
Hi, I am trying to compute the total value of 1 of the column in the MRVS and displayed onto a variable in the record producer as shown below: I have followed the guide from the below link but to now avail. Not able to retrieve Multi Row variable se...
Track any "Modification of CI through ServiceNow report" without impacting system performance
Requirement: Needs a report on CMDB that can give a report of modification in (attributes/relationships) CI records for in last 24 hours. We need to ensure there shall not any impact to system performance by pulling that data through report. If neede...
