Error:: Submit canceled due to a script error - please contact your system administrator when an ESS user submit an INC ticket.

[Hari1]

Hi All,

We upgraded the service now instance from Madrid to Orlando and when an end user(ess) user with no roles try to submit an incident ticket they see an error stating "Submit canceled due to a script error - please contact your system administrator".

I did try to check the client script and the UI policy but unfortunately didn't find anything that is causing the issue.

Can any help?

Regards,

Hemanth

[Ankur Bawiskar]

@Hemanth 

Hope you are doing good.

Let me know if I have answered your question.

If so, please mark appropriate response as correct & helpful so that this thread can be closed and others can be benefited by this.

Regards
Ankur

[Ankur Bawiskar]

@Hemanth 

Hope you are doing good.

Did my reply answer your question?

Would you mind marking the best matching answer as correct and helpful, to close this thread?

Thanks!
Ankur

[Ankur Bawiskar]

@Hemanth 

Hope you are doing good.

Would you mind marking the best matching answer as correct and helpful, to close this thread?

Thanks!
Ankur