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01-30-2024 07:58 AM
Hello Experts,
We have requirement that user send an email to a DL/Email and we need to create an INC in ServiceNow
Is there any documentation/steps for what kind of configurations are needed for Exchange Team for this requirement?
Please advise.
Thanks.
Solved! Go to Solution.
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01-30-2024 10:10 AM
You could add a mail account with POP3 or IMAP. See “inbound email account”.
Then Servicenow will retrieve emails from this account and you will find them under emails as reveived.
you can also add an inbound action to manipulate the emails and create incident.
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01-30-2024 01:16 PM
Hello @Gummagatta Hars Thanks for your suggestion. This is also a good work around.
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04-04-2024 12:48 PM
For Exchange, what you can do is create a Contact in AD which would have the value instance@service-now.com and have the contact be added to the group. Then any email sent to that DL would also be forwarded to the contact.
But then again, Transport Rules in Exchange may block this type of email forward so you'll have to ask your Exchange Admins
Regards
