Export Knowledge Bases and its categories as XML

satya30 · ‎03-12-2025

Hi Guys, Any help is highly appreciated.

These are the KBs that need to be exported. Can someone explain me how to ensure the KBs, categories, articles, user criteria, nested categories and what else is needed to be exported to XML?

I am thinking that all the required Kb's Can be selected and then exported as XML's, then each KB's Knowledge articles separately, categories separately, user criteria separately.

Can you please let me know how to check for nested categories and also what else can I export to keep the back up?

Thank you.

Dr Atul G- LNG · ‎03-12-2025

Hi @satya30

https://www.servicenow.com/community/developer-articles/full-export-import-knowledge-bases-categorie...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Dr Atul G- LNG · ‎03-12-2025

Hi @satya30

Did you check this link?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

satya30 · ‎03-12-2025

@Ankur Bawiskar please help me

Ankur Bawiskar · ‎03-12-2025

@satya30

what's your business requirement to take the backup?

Link shared by Atul should help you.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader