Add catalog item to the dashboard

satya30
Tera Contributor

can the catalog item related to the Knowledge article be added to the KM Dashboard that already exists so the KMs can see these requests and not rely on email notifications? 

Please let me know on how Can I work on this

10 REPLIES 10

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @satya30 

 

On Dashboard, we can add reports, not a catalog item. Can you please explain what is your exact use case? The screen shot will be helpful.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Hi,

There is a catalog item which will take request for creation or editing or retiring the articles.
whenever the request is made for a particluar knowledge article, Approval will get triggered for the related Knowledge base managers.


The below is the requirement that is needed to implement:

the only approval for that one is the manager of the KB; however some KBs (most I'd say) have more than 1 manager. (already implemented)

 

and, can it be added to the KM Dashboard that already exists so the KMs can see these requests and not rely on email notifications? (waiting on this part)

 

 



 

Hi @satya30 

 

No, mate, not possible to add this dashboard.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Ankur Bawiskar
Tera Patron
Tera Patron

@satya30 

dashboards are there to show reports etc

what's your business requirement here?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader