External users aren't able to see the exact report as internal users.

[Bindu Jayagond]

Hello,

We have an issue within the report count, it differs from from internal user to external user. The reports are created for Case [sn_customerservice_case] table.

Following are the two reports of BACKLOG and BUGS -

Internal user count : 

When I impersonate external user these report shows different count : 

The requirement is that external user should get the same as internal user report.

We checked ACLs external user's role has read access to the table. 

Do I need to do some changes within ACLs? Can someone please help with this.

Thank you.

[Anil Lande]

Find the records records which are missing in these reports, see what is restricting access to externals. See if you have defined any Report View ACLs on  your tables.

[Bindu Jayagond]

Hello @Anil Lande,

There are report view ACLs for different fields in the table.

So I created a report view ACL which will give access to all the fields, added external user role . 

This didn't work. What changes should I do here.

[Kalyani Jangam1]

Hi @Bindu Jayagond 

Check share report once like below

Sometime it shared only for specific user and if not shared for specific group then check the acl part.

[Bindu Jayagond]

Hello @Kalyani Jangam1,

As per this report : 

This report is visible to the external user as it has snc_external role but still external user is receiving less count.