ExternalAuth: provider_user_map is de-activated for user:<sys_id>

[suvro]

Hi,

Yesterday suddenly many users in our production instance got inactive and locked-out. It shows the records were updated by system.

We tried a lot but could not trace any script which might have caused it. But during that period we also got a lot of logs with below message:

ExternalAuth: provider_user_map is de-activated for user:<sys_id>.

Please help me with this.What does this message denote. What might have gone wrong?

Thanks

Chandra

[Ankur Bawiskar]

Hi,

Are you using LDAP to sync users OR using SSO for the sign?

Regards
Ankur

[suvro]

We use LDAP to sync users

[Ankur Bawiskar]

So possibly they got inactivated because of LDAP sync which must be running based on your listen interval

Regards
Ankur

[suvro]

But none of the users were inactive in AD?