SOW for ITSA Implementation
HI everybody, I wondering if anybody has a SOW for ITSA implementation to share with me. We ´re starting our first project implementation so I need one document template or guide to help us. Thanks in advance,Omar Ortíz
Forum Posts
adding variables to my approval service portal
We are trying to create a service portal page.When a person clicks on My Approvals, they only get the top information (Requested for, opened by, RITM #,etc)It is not displaying the variables at the bottom. How can this be added
IP Network CI relationships
I'm doing some testing of loading up IP networks into the CMDB (cmdb_ci_ip_network table). We have a very large IP address space that we manage and there are lots or parent>child relationships, sometimes up to 4 or 5 levels deep. If you're familiar w...
Should you add columns to the cmdb_ci table?
I've got a business need to track some legacy information for various CI's. In total, there will be 8 new attributes that run across 32 different CI classes. Question to the community is, should I:A) Add the columns to the cmdb_ci table so that...
(IT) Service Catalog vs Standard Change Catalog
Hi, We've been given the assignment to present our IT-Operations services in a Service Catalog in ServiceNow.Together with our ServiceNow consultant we looked at the Service Catalog.To be honest, it still looks like a customer facing webshop for big ...
Resolved! Incident state showing -5 (value for pending)
I've run into a bit of an issue with my Incident table and I'm 95% sure it has to do with something that was done in Change Management. I know both extend task and use the same state variable. I moved over an update set last night for Change an...
How can I only show groups that have more than one value in a report?
Hello! I am trying to pull a report for "repeat offenders" in the last 48 hours for the Service Desk. I was hoping to just run a report on the incident table and group by customer but only want to see grouped values that have more than one record. Fo...
Resolved! Add person to watch list on Incident
Hi,I have a requirement to add a specific person to the Incident watch list when the "Caller" field is populated with certain users. Is this best done with a business rule or client script?Also, how would you configure it?Thanks in advance!Todd
Resolved! How to change width of columns in Dashboard?
As you can see, this does not utilize the screen real estate very well. Is there a way to change the width of the columns? In this case, the second row columns. I have tried using different layous, but they're all pretty terrible , UX-wise. Thanks fo...
How do i view PRB1036768
what is the PRB1036768 record associated with helsinki patch 12a?How do i view the Problem record? P.s. I have HI account. Tried viewing the KB associated KB0635420 and couldnt find what the exact problem is and whats been applied.
Archieve sys audit
Hi,Just wondering if I can archive audit data (sys_audit). Seems like this table is not available for selection in the archive rules section.Any help will be appreciated.ThanksAk
Create Request from an Incident passing variables
I need to convert INC to RITM and RITM to INC, but what I want is to lead the analyst to the catalog page so he can choose the new category and then have all the form filled with data from incident.I tried doing something like this:var url = "catalog...
Event Management : Node value is not populating in CI field of Alert
Hi All, Before Helsinki upgrade, when we pass the CI name in the node value of Event table, the CI field of the alert will automatically populated. After Helsinki upgrade, the CI field of alert is empty. This is the message I get in Processing notes....
Resolved! Need help on passing key value pairs in Rest Post method
Hi,I have a requirement where whenever a record is created in a particular table (eg incident), i should pass the ticket number and other fields in key value pair like below in rest.{ "incidentid": "INC00101", "properties": [ { "c...
Resolved! Personalize List Columns has no columns Listed
Hi,We have a user created column in our instance & this column when accessed manually via column_name.list shows me the required Columns.Also the Configure List Layout lets me choose the desired columns but when I click on Personalize button the slus...
