I have been having an issue and I have opened a HI ticket but not getting very much traction. We have cssm and discovery running. I can recreate my issue fairly easy.I can see the CI being created, the Model gets created, the Asset gets created and o...
In History Audit(sys_history_line) table, why the updated and updated by is having blank value.I have tested in Jakarta and Helsinki it shows blank. But i remember earlier it was populating with last updated by user and with last updated time.Anyone ...
I have a field name Additional Phone Number , the field is of type Phone Number (E164).On change of country it is not displaying the country code properly.Its working fine for USA i.e North America but for other countries it is giving the code as '0'...
I am new to service now, creating an application here. I want to Push data from Form A to Form B. I can see only set fields in workflows to set the field in same form. How can I push the same data to another form?Thanks,Neha
Hi,I have a requirement to restrict the user for approving the change request where user is also requester.Have created BR (After) on change request, var gr = new GlideRecord('sysapproval_approver');gr.addQuery('sysapproval', current.sys_id); gr.ad...
Hello,I am trying to find out how I can add "Tags" or "Keywords" to Catalog Items and Record Producers. We are on the Helsinki release and are utilizing the Service Portal which we anticipate users to type in their need or issue on the homepage searc...
Hi guyzz,I have a variable :in_stockType:yes/no.I want to autopopulate this feild on RITM variable editor but it is showing undefinedI have tried from workflowCurrent .variables.in_stock='Yes'AND from client script: g_form.setValue('variables.in_stoc...
I want to change the state dropdown in change requests to show all of the state options regardless of what state the change is currently in.
HelloIs there any method that would allow me to click a link that will send all info on a ticket to someone?This has been requested as part of our system, and I am not aware of this functionality already existing.Thanks
It's too many to ideally do this manually, could someone point in the right direction scripting wise for removing users from lists while maintaining the other members of the list.
I am closing the change workflow based on number of reschedules (20 times) made. I am successful in doing it through a before business rule which increases the reschedule count.And checking the value in the change workflow and closing the change acco...
I have a report that runs on the Incident table and includes fields that are dot-walked from the Problem table.It all works fine until I Publish the report. When I share the URL with one of my clients, they can see all the data, but not any of the ...
Hi All,I have a requirement where I need to show the Related list on Incident form to create an 'Alert'. As per the requirement I want to show the Related list for Alert when user create an incident by click on 'New' button in Incident List view.I ha...
So I see this question come up a lot: "How do I change the filter on a list collector in the catalog?"Well, Mark Stanger had a great right-up over on his sncguru site on how to do this pre-service portal. The old way of doing things just won't work f...
We are planning to implement a solution to handle communication (SMS and voice) during major incidents I am looking Xmatters and Twilio as options, has anyone worked on similar solutions before,What is best between Xmatters and Twilio in terms of cos...
