ExternalAuth: provider_user_map is de-activated for user:<sys_id>

[suvro]

Hi,

Yesterday suddenly many users in our production instance got inactive and locked-out. It shows the records were updated by system.

We tried a lot but could not trace any script which might have caused it. But during that period we also got a lot of logs with below message:

ExternalAuth: provider_user_map is de-activated for user:<sys_id>.

Please help me with this.What does this message denote. What might have gone wrong?

Thanks

Chandra

[Ankur Bawiskar]

Did they get inactivated at same time just difference of seconds?

If yes then definitely some schedule job, sys_trigger script or some flow is updating it

[suvro]

Any idea about the log message that we got?

[Ankur Bawiskar]

@suvro 

Seems some issue with SSO if you are using that

check this with SSO team

The users in ServiceNow are Locked when they are reassigned to the application in Okta or upon react...

Regards
Ankur

[Rachael7]

I'm having this same issue. We are using both LDAP and SSO.

[EdN1]

Hi @Rachael7@suvro  ,

I was wondering if you ended up finding the issue. We're experiencing this problem as well and we're trying to find a solution or a root cause.

Thanks