Facing Issue with Inbound Action for creating Request, RITM, SC Task

[Padmaja]

1) I have a requirement to create an inbound action that generates a Request, RITM (Requested Item), and SC Task.

When the manager approves the RITM, the request should be routed to a specific group for further approval. The SC Task will only be created after a member of this group approves the request.

For this purpose, I have written an inbound action for request creation and created a custom field on the request form named "created_from_inbound." When the request is created through the inbound action, I set this field to "true."

Additionally, I have set up a Flow Designer to handle the submission of catalog item requests. Despite configuring the flow with "stop processing" set to true, an incident record is still being created .

2) Second approach I have tried is that I have created flow designer where I have trigger condition as created or updated on "sc_request" when "created from inbound " is "True" ,Then I have written logic  to create RITM and ask for approval and then created "sc task" ,But when sc task is created all  fields on form are read only no ui action  is working on sc task form.

[Dnyaneshwaree]

Hello @Padmaja ,

I have read your second approach and as per my understanding it seems correct. But in ss there are multiple extra logic you have in the flow. Could you please specify that where exactly you have stuck in the flow executions?

[Padmaja]

Hello @Dnyaneshwaree 
Thank you for your response.
Actually, in second approach Request and RITM is working as expected but when SC Task is creating then it is
looking as below screenshot, nothing is working on Sc task form no Ui action also description field is read only.

[Dnyaneshwaree]

No any error occurred in the flow executions for create catalog task action right?

Could you please verify that action and please open that action and share that ss so, I am able to review it.

[Padmaja]

Hello @Dnyaneshwaree 

There is no error in flow execution, please find attached screenshot
Also, All UI actions on SC task are out of box.