Good afternoon.!
I have created an Inbound email action that whenever an email hits the ServiceNow instance, it should create an RITM/SCTASK.
I tested it using my Gmail address and it creates the ticket, but when we send using noreply email IDs, it is set to "Received Ignored" and is not creating the tickets.
I checked all the other ServiceNow posts and they said, to just remove email address filter: Ignore sender (postmaster@*) but still it is not working.
Please help.
Email logs:
@Ankur Bawiskar @Dr Atul G- LNG @Viraj Hudlikar
Hi @Dr Atul G- LNG
Thank you so much for the quick response and for always being ready to help.!
I tried all these answers, but nothing worked. The main thing was that the "From" email log had a header containing the word postmaster.
This was restricting it and setting it to 'Received Ignored".
Later, I checked the 'Ignore sender' email address filter under System Mailboxes > Administration > Filters and then I found the below condition, where it was mentioned about the postmaster and the log message statement too.
I simply, just removed the below condition and hurray, the email was coming as "Received" and tickets were getting created.
Hi @Dr Atul G- LNG
Thank you so much for the quick response and for always being ready to help.!
I tried all these answers, but nothing worked. The main thing was that the "From" email log had a header containing the word postmaster.
This was restricting it and setting it to 'Received Ignored".
Later, I checked the 'Ignore sender' email address filter under System Mailboxes > Administration > Filters and then I found the below condition, where it was mentioned about the postmaster and the log message statement too.
I simply, just removed the below condition and hurray, the email was coming as "Received" and tickets were getting created.
