Inbound email - noreply emails when they come to ServiceNow, are set to "Receieved Ignored"

AbdurRahmanSnow
Tera Guru

2 hours ago

Good afternoon.!
I have created an Inbound email action that whenever an email hits the ServiceNow instance, it should create an RITM/SCTASK.
I tested it using my Gmail address and it creates the ticket, but when we send using noreply email IDs, it is set to "Received Ignored" and is not creating the tickets.
I checked all the other ServiceNow posts and they said, to just remove email address filter: Ignore sender (postmaster@*) but still it is not working.
Please help. 

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Email logs:

AbdurRahmanSnow_14-1772012389527.png

 

AbdurRahmanSnow_6-1772012285496.png

@Ankur Bawiskar @Dr Atul G- LNG @Viraj Hudlikar 

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Dr Atul G- LNG
Tera Patron

2 hours ago

Hi @AbdurRahmanSnow 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0535493

https://www.servicenow.com/community/itom-articles/emails-get-received-ignored-in-servicenow/ta-p/23...

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