Facing Issue with Inbound Action for creating Request, RITM, SC Task

[Padmaja]

1) I have a requirement to create an inbound action that generates a Request, RITM (Requested Item), and SC Task.

When the manager approves the RITM, the request should be routed to a specific group for further approval. The SC Task will only be created after a member of this group approves the request.

For this purpose, I have written an inbound action for request creation and created a custom field on the request form named "created_from_inbound." When the request is created through the inbound action, I set this field to "true."

Additionally, I have set up a Flow Designer to handle the submission of catalog item requests. Despite configuring the flow with "stop processing" set to true, an incident record is still being created .

2) Second approach I have tried is that I have created flow designer where I have trigger condition as created or updated on "sc_request" when "created from inbound " is "True" ,Then I have written logic  to create RITM and ask for approval and then created "sc task" ,But when sc task is created all  fields on form are read only no ui action  is working on sc task form.

[Dnyaneshwaree]

Why it is in waiting ? Please click on 8 no. step and take that ss and post here.

[Padmaja]

@Dnyaneshwaree 

Please find attached SS

[Dnyaneshwaree]

Didn't found any issues in that action. It is in waiting because task is not closed yet. 
You need to verify only field mapping i.e., if any field populating any unexpected value or not. And last thing you need to check that any existing BR, ACL, UI Policy or Client Script are conflicting for that time or not.

[Padmaja]

Hello @Dnyaneshwaree 

I have tried another way by creating Flow with Trigger Condition as Inbound Email to create Request, but my flow is not triggering it is creating incident.

Please find attached ss